IT Support Engineer — Remote & Onsite Expert

Mitie; Gloucester; On-site; GBP 26,000 - 34,000; Full time

Job summary

GBE Converge is seeking a Support Engineer to provide remote, onsite and workshop IT support for clients from our Gloucester office. You will deliver excellent customer service, manage incidents via the ticketing system and contribute to small projects and installations.

Responsibilities include problem resolution, logging tickets, site visits, and maintaining monitoring platforms. You will also assist with pre-sales support and knowledge sharing within the team.

Qualifications

• Experience in IT support across multiple technical areas.
• GCSE ICT or equivalent IT qualification.
• Fluent English communication (written and verbal).
• Willing to learn new skills in a fast-paced environment.

Responsibilities

• Provide remote, onsite and workshop IT support to clients.
• Maintain and escalate tickets via the help desk system.
• Visit client sites to resolve issues, often on short notice.
• Log and update tickets with accurate information.
• Manage endpoint monitoring and routine checks.
• Assist on project work and pre‑sales support.

Skills

Customer service

English proficiency

Team player

Willingness to learn

Troubleshooting Windows

Communication skills

Support experience

Education

IT qualification (GCSE ICT/CompTIA/Microsoft/BTEC)

Tools

Help desk system

Endpoint monitoring

Office 365/Office apps

Basic networking

Job description

GBE Converge is seeking a Support Engineer to provide remote, onsite and workshop IT support for clients from our Gloucester office. You will deliver excellent customer service, manage incidents via the ticketing system and contribute to small projects and installations.

Responsibilities include problem resolution, logging tickets, site visits, and maintaining monitoring platforms. You will also assist with pre-sales support and knowledge sharing within the team.