On-Site Infrastructure Engineer: Automation & IT Support
BT Group
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Job summary
BT Group is seeking an on-site IT Support Specialist in Cheltenham to ensure colleagues stay productive by timely incident resolution and service requests. The role emphasizes hands-on IT support, infrastructure collaboration, and security improvements in a remote-access constrained environment.
You will be the on-site technical lead for workplace technology, working across compute, storage, networking, and cloud platforms while driving automation and endpoint management enhancements as part of
Qualifications
- Experience providing IT support in enterprise or corporate environments.
- Strong troubleshooting and fault-finding across end-user devices and workplace tech.
- Experience supporting Windows-based desktops, laptops and mobile devices.
- Good understanding of Microsoft applications and services (Office Suite, SCCM).
Responsibilities
- Provide on-site IT support for Cheltenham-based colleagues and corporate services.
- Resolve incidents and service requests to maintain business continuity and productivity.
- Lead on-site technical issues, infrastructure challenges and security improvements.
- Support automation initiatives using IaC tools and modern device management technologies.
Skills
Tools
Job description
BT Group is seeking an on-site IT Support Specialist in Cheltenham to ensure colleagues stay productive by timely incident resolution and service requests. The role emphasizes hands-on IT support, infrastructure collaboration, and security improvements in a remote-access constrained environment.
You will be the on-site technical lead for workplace technology, working across compute, storage, networking, and cloud platforms while driving automation and endpoint management enhancements as part of
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