IT Support Engineer: Modern Workplace & Security Pro

Apply now!; Carrville; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Life assurance 4x Salary

Employee Assistance Programme

Employee Discount Scheme

Job summary

Arvato is seeking an IT Support Engineer to join our Corby IT team. You will be hands-on in maintaining the IT infrastructure and delivering first-class support to colleagues across the business.

In this role you will be the first point of contact via the ITSM system, troubleshoot hardware, software, network and user accounts, deploy devices with Modern Workplace tools, manage Active Directory and Group Policy, and collaborate with suppliers to drive improvements in the end-user experience.

Qualifications

• Previous experience in an IT Support Engineer, Desktop Support or Systems Administrator role.
• Strong knowledge of Windows Server, Active Directory and Group Policy.
• Experience with Microsoft Intune, Microsoft Defender and Modern Workplace technologies.
• Good understanding of networking principles including TCP/IP, DNS, DHCP and VPNs.
• Experience supporting PCs, servers, printers and peripheral devices.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills with a customer-first approach.
• The ability to prioritise workloads and work effectively in a fast-paced operational environment.

Responsibilities

• Acting as the first point of contact for IT support via our ITSM system.
• Troubleshooting hardware, software, network and user account issues.
• Building and deploying laptops and desktops using Modern Workplace technologies.
• Installing, configuring and maintaining IT hardware, software and telecommunications equipment.
• Managing Active Directory user accounts, permissions and Group Policy.
• Supporting Microsoft Intune, Defender for Endpoint and Microsoft 365 environments.
• Performing server maintenance, backups and ensuring system security.
• Maintaining IT documentation and standard operating procedures.
• Working closely with third-party suppliers to resolve technical issues.
• Identifying opportunities to improve IT processes and the end-user experience.

Skills

Strong communication skills

Customer-focused

Troubleshooting skills

Tools

Windows Server

Active Directory

Group Policy

Intune

Defender

Microsoft 365

VPNs

Job description

Arvato is seeking an IT Support Engineer to join our Corby IT team. You will be hands-on in maintaining the IT infrastructure and delivering first-class support to colleagues across the business.

In this role you will be the first point of contact via the ITSM system, troubleshoot hardware, software, network and user accounts, deploy devices with Modern Workplace tools, manage Active Directory and Group Policy, and collaborate with suppliers to drive improvements in the end-user experience.