IT Support Engineer

Apply now!; Birmingham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

4x Salary life assurance

Employee Assistance Programme

Employee Discount Scheme

Job summary

Arvato is seeking a hands-on IT Support Engineer to join our IT team at the Corby site, supporting colleagues across the business. You will troubleshoot hardware, software, network and account issues, deploy devices, and maintain IT systems to enable smooth operations.

Based at the Hams Hall site in Birmingham, you will be the first point of contact via the ITSM system, work with third party suppliers, and contribute to security, documentation and optimising end-user IT experiences.

Qualifications

• Experience in IT Support Engineer, Desktop Support or Systems Administrator roles.
• Strong knowledge of Windows Server, Active Directory and Group Policy.
• Experience with Intune, Defender, and Modern Workplace technologies.
• Good understanding of networking principles including TCP/IP, DNS, DHCP and VPNs.
• Experience supporting PCs, servers, printers and peripheral devices.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills with a customer-first approach.
• The ability to prioritise workloads and work effectively in a fast-paced operational environment.

Responsibilities

• Acting as the first point of contact for IT support via our ITSM system.
• Troubleshooting hardware, software, network and user account issues.
• Building and deploying laptops and desktops using Modern Workplace technologies.
• Installing, configuring and maintaining IT hardware, software and telecommunications equipment.
• Managing Active Directory user accounts, permissions and Group Policy.
• Supporting Microsoft Intune, Defender for Endpoint and Microsoft 365 environments.
• Performing server maintenance, backups and ensuring system security.
• Maintaining IT documentation and standard operating procedures.
• Working closely with third-party suppliers to resolve technical issues.
• Identifying opportunities to improve IT processes and the end-user experience.

Skills

Windows Server

Active Directory

Group Policy

Microsoft Intune

Microsoft Defender

Networking (TCP/IP, DNS, DHCP, VPN)

Troubleshooting

Customer-focused communication

Prioritisation under pressure

Tools

Intune

Defender for Endpoint

Microsoft 365

Modern Workplace technologies

Job description

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

Location: Hams Hall, Birmingham

Salary: up to £31,745.00 per annum

Are you a hands-on IT professional who enjoys solving technical challenges and delivering exceptional customer support?

At Arvato, we’re looking for an experienced IT Support Engineer to join our IT team at our Corby site. This is an exciting opportunity to play a key role in maintaining our IT infrastructure while providing first-class support to colleagues across the business.

What you’ll be doing:

• Acting as the first point of contact for IT support via our ITSM system.
• Troubleshooting hardware, software, network and user account issues.
• Building and deploying laptops and desktops using Modern Workplace technologies.
• Installing, configuring and maintaining IT hardware, software and telecommunications equipment.
• Managing Active Directory user accounts, permissions and Group Policy.
• Supporting Microsoft Intune, Defender for Endpoint and Microsoft 365 environments.
• Performing server maintenance, backups and ensuring system security.
• Maintaining IT documentation and standard operating procedures.
• Working closely with third-party suppliers to resolve technical issues.
• Identifying opportunities to improve IT processes and the end-user experience.

Qualifications

• Previous experience in an IT Support Engineer, Desktop Support or Systems Administrator role.
• Strong knowledge of Windows Server, Active Directory and Group Policy.
• Experience with Microsoft Intune, Microsoft Defender and Modern Workplace technologies.
• Good understanding of networking principles including TCP/IP, DNS, DHCP and VPNs.
• Experience supporting PCs, servers, printers and peripheral devices.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills with a customer-first approach.
• The ability to prioritise workloads and work effectively in a fast-paced operational environment.

Additional Information

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub

Job Segment: System Administrator, Logistics, Supply Chain Manager, Technical Support, Banking, Technology, Operations, Finance