IT Support Engineer

Arvato Direct Services Potsdam GmbH; Birmingham; On-site; GBP 28,570 - 34,919; Full time

Benefits offered by this job

Life assurance policy 4x Salary

Employee Assistance Programme

Employee Discount Scheme through Bonus

Job summary

Arvato is seeking an experienced IT Support Engineer to join the IT team at our Birmingham site. You will provide first-line support, manage IT infrastructure, and ensure reliable services for colleagues across the business.

You will troubleshoot hardware, software, network and account issues, deploy devices, manage AD and policy settings, and support Microsoft 365 environments. The role is on-site with an emphasis on rapid incident resolution.

Qualifications

• Experience in IT Support/Desktop Support or Systems Administrator roles.
• Strong knowledge of Windows Server, Active Directory and Group Policy.
• Experience with Microsoft Intune, Defender for Endpoint and Modern Workplace technologies.
• Good understanding of networking (TCP/IP, DNS, DHCP, VPNs).
• Experience supporting PCs, servers, printers and peripherals.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills with a customer-first approach.

Responsibilities

• Act as the first point of contact for IT support via the ITSM system.
• Troubleshoot hardware, software, network and user account issues.
• Build and deploy laptops/desktops using Modern Workplace technologies.
• Install, configure and maintain IT hardware, software and telecoms equipment.
• Manage Active Directory user accounts, permissions and Group Policy.
• Support Microsoft Intune, Defender for Endpoint and Microsoft 365 environments.
• Perform server maintenance, backups and ensure system security.
• Maintain IT documentation and SOPs.
• Collaborate with vendors to resolve issues.
• Identify opportunities to improve IT processes and end-user experience.

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

Location: Hams Hall, Birmingham

Salary: up to £31,745.00 per annum

Are you a hands-on IT professional who enjoys solving technical challenges and delivering exceptional customer support?

At Arvato, we’re looking for an experienced IT Support Engineer to join our IT team at our Corby site. This is an exciting opportunity to play a key role in maintaining our IT infrastructure while providing first-class support to colleagues across the business.

What you’ll be doing:

• Acting as the first point of contact for IT support via our ITSM system.
• Troubleshooting hardware, software, network and user account issues.
• Building and deploying laptops and desktops using Modern Workplace technologies.
• Installing, configuring and maintaining IT hardware, software and telecommunications equipment.
• Managing Active Directory user accounts, permissions and Group Policy.
• Supporting Microsoft Intune, Defender for Endpoint and Microsoft 365 environments.
• Performing server maintenance, backups and ensuring system security.
• Maintaining IT documentation and standard operating procedures.
• Working closely with third-party suppliers to resolve technical issues.
• Identifying opportunities to improve IT processes and the end-user experience.

Qualifications

• Previous experience in an IT Support Engineer, Desktop Support or Systems Administrator role.
• Strong knowledge of Windows Server, Active Directory and Group Policy.
• Experience with Microsoft Intune, Microsoft Defender and Modern Workplace technologies.
• Good understanding of networking principles including TCP/IP, DNS, DHCP and VPNs.
• Experience supporting PCs, servers, printers and peripheral devices.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills with a customer-first approach.
• The ability to prioritise workloads and work effectively in a fast-paced operational environment.

Additional Information

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Benefit Hub