IT Support Engineer - Immediate Start Available

MCS Group; Belfast City District; On-site; GBP 30,000 - 35,000; Full time

Job summary

MCS Group is seeking an IT Support Engineer to provide hands-on 1st and 2nd line support to internal users in a fast-paced environment in Belfast on-site. This is a 3-month temporary role, ideal for someone available now or shortly, with a salary of £30k–£35k DOE.

Candidates must have a full driving licence and access to a vehicle due to multi-site travel. The role covers troubleshooting hardware and software, user account support, basic networking, and device setup; experience with Windows,

Qualifications

• Experience in a similar L1/L2 IT support role.
• Proven ability to troubleshoot hardware, software and networking issues.
• Comfortable supporting users and resolving access/password issues.

Responsibilities

• Provide 1st and 2nd line support to internal users.
• Troubleshoot hardware, devices and software issues.
• Investigate and resolve technical problems efficiently.
• Support user accounts, including password resets and access issues.
• Provide basic networking support.
• Assist with device setup, configuration and general desktop support.

Skills

IT support

Troubleshooting

Customer service

Networking basics

Windows OS

Tools

Microsoft Intune

Azure AD / Entra ID

Desktop imaging

Job description

MCS Group is looking for an IT Support Engineer to provide hands-on technical support to internal users within a fast-paced environment.

This is a 3-month temporary position, ideal for someone who is immediately available, or due to be available in coming weeks. The client anticipates a quick turnaround and a virtually immediate start!

Please note: Due to the multi-site/travel requirements of the role, candidates must hold a full driving licence and have access to a vehicle.

The Role

• Provide 1st and 2nd line support to internal users
• Troubleshoot hardware, devices and software issues
• Investigate and resolve technical problems efficiently
• Support user accounts, including password resets and access issues
• Provide basic networking support and troubleshooting
• Assist with device setup, configuration and general desktop support

The Person

• Given the nature of the role, applicants should be able to demonstrate strong experience in a similar role.
• Experience in an L1/L2 IT support or service desk environment
• Strong troubleshooting and problem-solving skills
• Good understanding of hardware, Windows and general networking
• Confident dealing directly with users
• Experience with Microsoft Intune and Entra ID/Azure AD is desirable
• Able to work at pace and manage a varied workload

Location: On-site in Belfast
Duration: 3-month temporary post
Salary: £30k- £35k DOE

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.