IT Support Engineer — Growth & Certification Path

VIQU IT; Horsham; On-site; GBP 24,000 - 30,000; Full time

Job summary

VIQU IT is seeking an IT Support Engineer in Horsham to join a growing managed services team. You will provide hands-on technical support across client environments, troubleshoot problems, and help ensure systems run smoothly while developing your technical skills.

The role offers training, professional certifications, and clear career progression within a supportive team. A strong foundation in IT support and a customer-focused mindset are essential.

Qualifications

• Experience in IT support, ideally within a managed services environment.
• Strong knowledge of Windows Server environments and Active Directory.
• Experience with Group Policy, DNS, DHCP, and NTFS permissions.
• Good networking knowledge: routers, switches, WLAN, and network protocols.
• Familiarity with virtualization, and troubleshooting workstation/server issues.
• Experience with backup, firewall configuration, and network security.

Responsibilities

• Provide technical support to clients via phone, email and face-to-face interactions.
• Troubleshoot escalated issues with third-line support when needed.
• Support and maintain client IT infrastructure (servers, workstations, networks).
• Investigate recurring issues and implement long-term fixes with the team.
• Manage support tickets and document incidents, steps, and resolutions.
• Maintain high levels of customer service across multiple client environments.

Skills

Windows Server

Active Directory

Group Policy

DNS/DHCP

NTFS permissions

Networking

Virtualisation

Backup solutions

Firewall

Security

Certifications

Education

Microsoft or networking certifications

Job description

VIQU IT is seeking an IT Support Engineer in Horsham to join a growing managed services team. You will provide hands-on technical support across client environments, troubleshoot problems, and help ensure systems run smoothly while developing your technical skills.

The role offers training, professional certifications, and clear career progression within a supportive team. A strong foundation in IT support and a customer-focused mindset are essential.