IT Support Engineer — Training and Career Growth

VIQU Limited; Horsham; On-site; GBP 27,000 - 31,000; Full time

Job summary

VIQU Limited is seeking an IT Support Engineer in Horsham to join its growing technical support team. The role focuses on resolving hardware, software and infrastructure issues, supporting client IT environments, and documenting incidents and resolutions. This is an excellent chance to develop technical skills within a growing MSP and progress your career.

The position offers training, certifications and clear opportunities for progression within the company.

Qualifications

• Solid foundation in IT support experience.
• Good understanding of networking technologies.
• Experience with Microsoft 365 and AD environments.

Responsibilities

• Provide technical support to clients, resolving hardware, software and infrastructure issues via phone, email and face-to-face interactions.
• Troubleshoot and resolve escalated technical issues
• Support and maintain client IT infrastructure, including servers, workstations and network environments.
• Manage support tickets, ensuring incidents, troubleshooting steps and resolutions are accurately documented.
• Maintain high standards of customer service while supporting multiple client environments.

Skills

Troubleshooting

Customer service

Communication

Tools

Microsoft 365

Active Directory

Group Policy

DNS/DHCP

Job description

VIQU Limited is seeking an IT Support Engineer in Horsham to join its growing technical support team. The role focuses on resolving hardware, software and infrastructure issues, supporting client IT environments, and documenting incidents and resolutions. This is an excellent chance to develop technical skills within a growing MSP and progress your career.

The position offers training, certifications and clear opportunities for progression within the company.