IT Support Engineer — Grow Your Skills & Career

VIQU IT Recruitment; Horsham; On-site; GBP 26,000 - 36,000; Full time

Job summary

VIQU IT Recruitment partners with a growing IT managed services provider to recruit an IT Support Engineer in Horsham. You will troubleshoot hardware, software and infrastructure issues across client environments, supporting tickets and delivering responsive, customer-focused service.

The role emphasises developing technical skills, ongoing training and opportunities for professional certifications within a supportive team. A pathway for career progression is highlighted in the description.

Qualifications

• Provide technical support to clients, resolving hardware, software and infrastructure issues via phone, email and face-to-face interactions.
• Troubleshoot and resolve escalated technical issues.
• Support and maintain client IT infrastructure, including servers, workstations and network environments.
• Manage support tickets, ensuring incidents, troubleshooting steps and resolutions are accurately documented.
• Maintain high standards of customer service while supporting multiple client environments.
• Good understanding of networking technologies, including routers, switches, wireless access points and network protocols.
• Knowledge of virtualisation technologies and experience troubleshooting workstation and server issues.
• Strong troubleshooting abilities, communication skills and a customer-focused approach.
• Good working knowledge of core IT Support technologies, including Microsoft 365, Active Directory, Group Policy DNS and DHCP.

Responsibilities

• Provide technical support to clients, resolving hardware, software and infrastructure issues via phone, email and face-to-face interactions.
• Troubleshoot and resolve escalated technical issues
• Support and maintain client IT infrastructure, including servers, workstations and network environments.
• Manage support tickets, ensuring incidents, troubleshooting steps and resolutions are accurately documented.
• Maintain high standards of customer service while supporting multiple client environments.
• Good understanding of networking technologies, including routers, switches, wireless access points and network protocols.
• Knowledge of virtualisation technologies and experience troubleshooting workstation and server issues.
• Strong troubleshooting abilities, communication skills and a customer-focused approach.
• Good working knowledge of core IT Support technologies, including Microsoft 365, Active Directory, Group Policy DNS and DHCP.

Skills

Technical support

Troubleshooting

IT infrastructure

Ticket management

Customer service

Networking basics

Virtualisation

Communication skills

Microsoft 365

Active Directory

Group Policy

DNS/DHCP

Tools

Microsoft 365

Active Directory

Group Policy

DNS/DHCP

Job description

VIQU IT Recruitment partners with a growing IT managed services provider to recruit an IT Support Engineer in Horsham. You will troubleshoot hardware, software and infrastructure issues across client environments, supporting tickets and delivering responsive, customer-focused service.

The role emphasises developing technical skills, ongoing training and opportunities for professional certifications within a supportive team. A pathway for career progression is highlighted in the description.