IT Support Engineer

VIQU IT; Horsham; On-site; GBP 24,000 - 30,000; Full time

Job summary

VIQU IT is seeking an IT Support Engineer in Horsham to join a growing managed services team. You will provide hands-on technical support across client environments, troubleshoot problems, and help ensure systems run smoothly while developing your technical skills.

The role offers training, professional certifications, and clear career progression within a supportive team. A strong foundation in IT support and a customer-focused mindset are essential.

Qualifications

• Experience in IT support, ideally within a managed services environment.
• Strong knowledge of Windows Server environments and Active Directory.
• Experience with Group Policy, DNS, DHCP, and NTFS permissions.
• Good networking knowledge: routers, switches, WLAN, and network protocols.
• Familiarity with virtualization, and troubleshooting workstation/server issues.
• Experience with backup, firewall configuration, and network security.

Responsibilities

• Provide technical support to clients via phone, email and face-to-face interactions.
• Troubleshoot escalated issues with third-line support when needed.
• Support and maintain client IT infrastructure (servers, workstations, networks).
• Investigate recurring issues and implement long-term fixes with the team.
• Manage support tickets and document incidents, steps, and resolutions.
• Maintain high levels of customer service across multiple client environments.

Skills

Windows Server

Active Directory

Group Policy

DNS/DHCP

NTFS permissions

Networking

Virtualisation

Backup solutions

Firewall

Security

Certifications

Education

Microsoft or networking certifications

Job description

IT Support Engineer

Horsham

£27,000

VIQU are partnering with a growing IT managed services provider who are looking for an IT Support Engineer to join their technical support team. This is a great opportunity for someone with a solid foundation in IT support who is looking to develop their technical skills within a growing business. The role will involve supporting a range of client IT environments, troubleshooting technical issues and ensuring systems run smoothly. The business offers ongoing training, professional certifications and opportunities for career progression.

Key Responsibilities of the IT Support Engineer:

• Provide technical support to clients, resolving hardware, software and infrastructure issues via phone, email and face-to-face interactions.
• Troubleshoot and resolve escalated technical issues, working with third-line support where necessary.
• Support and maintain client IT infrastructure, including servers, workstations and network environments.
• Investigate recurring technical issues and work with the wider support team to implement long-term solutions.
• Manage support tickets, ensuring incidents, troubleshooting steps and resolutions are accurately documented.
• Maintain high standards of customer service while supporting multiple client environments.

Key Experience Required of the IT Support Engineer:

• Previous experience in an IT support role, ideally within a managed services environment.
• Strong knowledge of Windows Server environments, Active Directory, Group Policy, DNS, DHCP and NTFS permissions.
• Good understanding of networking technologies, including routers, switches, wireless access points and network protocols.
• Knowledge of virtualisation technologies and experience troubleshooting workstation and server issues.
• Familiarity with backup solutions, firewall configuration and network security.
• Microsoft or networking certifications, alongside a willingness to undertake further training and professional qualifications.
• Strong troubleshooting abilities, communication skills and a customer-focused approach.