IT Support Engineer - Career Growth & Training

VIQU IT; Bewbush; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Referral bonus

Training opportunities

Certifications

Job summary

VIQU IT in Horsham is seeking an IT Support Engineer to join the technical support team. You will help clients troubleshoot hardware, software and network issues, and you will document steps taken to resolve incidents.

The role offers ongoing training and opportunities for professional certifications as the company grows. Ideal candidates will have a solid IT support foundation and strong customer-service skills, with the chance to advance within a supportive MSP environment that values

Qualifications

• Solid foundation in IT support and a willingness to develop technical skills.
• Experience handling hardware, software and network issues in a professional setting.
• Good communication and customer-service mindset required.

Responsibilities

• Provide technical support to clients via phone, email and face-to-face interactions.
• Troubleshoot and resolve escalated technical issues.
• Support and maintain client IT infrastructure, including servers and workstations.
• Manage support tickets with documented incidents and resolutions.
• Maintain high standards of customer service across multiple client environments.

Skills

Networking basics

Microsoft 365

AD & Group Policy

Troubleshooting

Networking

Virtualization

Tools

Virtualization technologies

Job description

VIQU IT in Horsham is seeking an IT Support Engineer to join the technical support team. You will help clients troubleshoot hardware, software and network issues, and you will document steps taken to resolve incidents.

The role offers ongoing training and opportunities for professional certifications as the company grows. Ideal candidates will have a solid IT support foundation and strong customer-service skills, with the chance to advance within a supportive MSP environment that values