IT Support Engineer

VIQU IT; Bewbush; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Referral bonus

Training opportunities

Certifications

Job summary

VIQU IT in Horsham is seeking an IT Support Engineer to join the technical support team. You will help clients troubleshoot hardware, software and network issues, and you will document steps taken to resolve incidents.

The role offers ongoing training and opportunities for professional certifications as the company grows. Ideal candidates will have a solid IT support foundation and strong customer-service skills, with the chance to advance within a supportive MSP environment that values

Qualifications

• Solid foundation in IT support and a willingness to develop technical skills.
• Experience handling hardware, software and network issues in a professional setting.
• Good communication and customer-service mindset required.

Responsibilities

• Provide technical support to clients via phone, email and face-to-face interactions.
• Troubleshoot and resolve escalated technical issues.
• Support and maintain client IT infrastructure, including servers and workstations.
• Manage support tickets with documented incidents and resolutions.
• Maintain high standards of customer service across multiple client environments.

Skills

Networking basics

Microsoft 365

AD & Group Policy

Troubleshooting

Networking

Virtualization

Tools

Virtualization technologies

Job description

IT Support Engineer

Horsham

£27,000

VIQU are partnering with a growing IT managed services provider who are looking for an IT Support Engineer to join their technical support team. This is a great opportunity for someone with a solid foundation in IT support who is looking to develop their technical skills within a growing business and is looking to take that next step in their career. The role will involve supporting a range of client IT environments, troubleshooting technical issues and ensuring systems run smoothly. The business offers ongoing training, professional certifications and opportunities for career progression.

Key Responsibilities of the IT Support Engineer:

• Provide technical support to clients, resolving hardware, software and infrastructure issues via phone, email and face-to-face interactions.
• Troubleshoot and resolve escalated technical issues
• Support and maintain client IT infrastructure, including servers, workstations and network environments.
• Manage support tickets, ensuring incidents, troubleshooting steps and resolutions are accurately documented.
• Maintain high standards of customer service while supporting multiple client environments.
• Good understanding of networking technologies, including routers, switches, wireless access points and network protocols.
• Knowledge of virtualisation technologies and experience troubleshooting workstation and server issues.
• Strong troubleshooting abilities, communication skills and a customer-focused approach.
• Good working knowledge of core IT Support technologies, including Microsoft 365, Active Directory, Group Policy DNS and DHCP.

Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).