IT Support Engineer: Cloud, Security & Networking

Adria Solutions Ltd

Midge Hall

On-site

GBP 35,000 - 45,000

Full time

7 days ago

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Job summary

Adria Solutions Ltd in Preston is seeking an experienced IT Support Engineer to join our busy IT team. You will provide end-user support, manage Microsoft 365 and Entra ID administration, and help maintain Windows servers and network infrastructure.

You will troubleshoot across Active Directory, VPN, DNS/DHCP, and security tools, assist with patching and incident management, and contribute to ITIL processes. A proactive, customer-focused attitude and strong problem-solving skills are essential.

Qualifications

Experience administering Microsoft 365 and Entra ID.
Familiarity with Intune MDM and Conditional Access fundamentals.
Knowledge of Active Directory, Group Policy, DNS and DHCP.
Strong networking fundamentals incl. VPN, VLAN, TCP/IP and Wi-Fi.
Knowledge of endpoint security, antivirus management, and EDR concepts.
Excellent troubleshooting and customer service skills.
Experience in a structured IT support environment.
ITIL Foundation certification and Microsoft certifications are desirable.
VMware experience and exposure to cybersecurity, SIEM and MDR solutions are desirable.

Responsibilities

Provide end-user support via phone, email, portal and ITSM ticketing systems.
Manage Joiners, Movers and Leavers processes.
Support and administer Microsoft 365, Entra ID, Exchange Online and Intune.
Manage Active Directory, Group Policy, DNS and DHCP.
Troubleshoot networking issues including VPNs, VLANs and Wi‑Fi.
Monitor and support servers, storage, backups and virtual environments.
Assist with patching, vulnerability remediation, endpoint security, MDR and SIEM solutions.
Support ITIL service desk processes, change management and major incident management.