Hands-on IT Infrastructure & Systems Engineer

Adria Solutions; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

Adria Solutions is seeking an enthusiastic Infrastructure & Systems Engineer to join its IT team in the United Kingdom. The role blends hands-on IT support with infrastructure administration in a fast-paced environment.

You will manage core IT infrastructure, user accounts, security, and support tickets, empowering colleagues with reliable, secure systems. The position emphasizes collaboration, documentation, and continuous improvement.

Qualifications

• Experience in IT Support or IT Infrastructure Support.
• Experience supporting Microsoft 365, Azure AD and Active Directory.
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs.
• Experience supporting Windows desktop environments and business IT infrastructure.
• Strong problem-solving skills with excellent communication and customer service.
• Ability to prioritise workloads and manage multiple support requests.
• Experience using IT helpdesk or ticketing systems.

Responsibilities

• Provide first and second-line IT support to users across the business.
• Manage, prioritise and resolve IT support tickets, escalating where appropriate.
• Configure and deploy laptops, desktops and mobile devices for new starters.
• Manage onboarding and offboarding processes, including user accounts and permissions.
• Maintain and support core IT infrastructure, including servers, networking equipment and office technology.
• Administer user accounts across Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory and Google Workspace.
• Monitor and troubleshoot networking issues including VPN connectivity, TCP/IP, DNS, DHCP and VLANs.
• Maintain IT asset registers, hardware inventory and documentation.
• Support backups, security updates and system maintenance.
• Help improve IT processes, documentation and day-to-day operational efficiency.

Skills

IT Support

Microsoft 365

Azure AD

Active Directory

Networking basics

Windows OS

Ticketing Systems

Security & backups

Tools

Microsoft Entra ID

Job description

Adria Solutions is seeking an enthusiastic Infrastructure & Systems Engineer to join its IT team in the United Kingdom. The role blends hands-on IT support with infrastructure administration in a fast-paced environment.

You will manage core IT infrastructure, user accounts, security, and support tickets, empowering colleagues with reliable, secure systems. The position emphasizes collaboration, documentation, and continuous improvement.