Hybrid IT Support Engineer: MS 365 & AD Specialist

Adria Solutions Ltd; West of England; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Work-life balance

Professional development

Job summary

Adria Solutions Ltd seeks an experienced IT Support Engineer to join its Bristol IT Services team. The role covers hardware, software and user accounts, with emphasis on Microsoft 365, Active Directory and meeting room technology. Hybrid working is available, with occasional travel to UK/European offices.

You will diagnose issues, manage tickets, and deliver proactive improvements. Requirements include 3+ years in IT support, second-line experience, strong AD/Windows 11/M365 skills, and a

Qualifications

• At least three years’ IT and application support experience, including two years on second line support.
• Strong practical knowledge of Active Directory administration, Windows 11 and Microsoft 365.
• Experience maintaining and troubleshooting laptop hardware.
• Confidence using a ticket-based helpdesk system.
• Experience supporting video conferencing and meeting room equipment.

Responsibilities

• Manage helpdesk tickets, investigate issues and keep users informed.
• Support Windows 11 laptops, docking stations, monitors and peripherals.
• Troubleshoot Microsoft 365 applications and internal business systems.
• Administer Active Directory and Microsoft Entra ID accounts, including joiners and leavers.
• Manage Exchange Online distribution lists and Microsoft Teams groups.
• Support corporate iPhones and access to business resources on personal devices.
• Investigate network connectivity and meeting room technology issues.
• Maintain accurate IT asset records and deliver IT inductions.
• Assist with equipment deployments, office projects and technology upgrades.
• Provide initial investigation of issues affecting automated processes.
• Maintain helpdesk categories and supporting phishing awareness tools.

Skills

Customer-focused

Troubleshooting

Communication

Tools

Active Directory

Windows 11

Microsoft 365

Exchange Online

Microsoft Teams

iPhone support

Job description

Adria Solutions Ltd seeks an experienced IT Support Engineer to join its Bristol IT Services team. The role covers hardware, software and user accounts, with emphasis on Microsoft 365, Active Directory and meeting room technology. Hybrid working is available, with occasional travel to UK/European offices.

You will diagnose issues, manage tickets, and deliver proactive improvements. Requirements include 3+ years in IT support, second-line experience, strong AD/Windows 11/M365 skills, and a