Cloud Support Engineer

Vivo Talent Solutions; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

Vivo Talent Solutions is seeking a Cloud & Infrastructure Support Engineer to help support hybrid cloud and on‑premises infrastructure. The role covers Microsoft Azure, Microsoft 365, Entra ID, Intune and Windows Server environments, ensuring business systems remain secure, reliable and available.

Join a small Infrastructure Operations team and collaborate with senior engineers, internal teams and third‑party suppliers on incidents, changes and ongoing projects.

Qualifications

• Experience in an IT support, service desk or junior infrastructure role.
• Hands-on experience administering Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
• Experience supporting Windows Server, Active Directory, DNS and DHCP.
• Understanding of Microsoft Intune device management.
• Understanding networking fundamentals (TCP/IP, VLANs, VPNs).

Responsibilities

• Cloud & Infrastructure Support: Maintain Microsoft Azure and on‑prem infrastructure, VMs, storage, backups, monitoring, Windows Server.
• Microsoft 365 & Identity: Administer Exchange Online, SharePoint, Teams, OneDrive, Entra ID and access management.
• Endpoint Management: Manage Intune deployment, device enrollment, compliance policies.
• Networking: Support cloud and on‑prem networks, VPNs, DNS, DHCP, firewalls and switches.
• Security & Compliance: Assist with security controls, patching, and vulnerability remediation.
• Incident & Change Management: Resolve incidents and follow change processes.

Skills

IT support

Cloud admin

Windows Server

Active Directory

Microsoft 365

Intune

Azure

Networking basics

Troubleshooting

Documentation

Job description

Vivo are working with a business that is looking to recruit a motivated Cloud & Infrastructure Support Engineer to support and maintain its hybrid cloud and on-premises infrastructure.

The role will involve supporting Microsoft 365, Microsoft Azure, Entra ID, Intune and Windows Server environments, helping to ensure business-critical systems remain secure, reliable and available. Working as part of a small Infrastructure Operations team, you will collaborate with senior engineers, internal teams and third-party suppliers to resolve technical issues, maintain infrastructure and support ongoing projects and improvements.

This is a great opportunity for someone with a background in IT support or infrastructure who is looking to develop their cloud and infrastructure skills.

Responsibilities

• Cloud & Infrastructure Support: Support and maintain Microsoft Azure and on-premises infrastructure, including virtual machines, storage, backups, monitoring and Windows Server.
• Microsoft 365 & Identity: Administer Microsoft 365 services, including Exchange Online, SharePoint, Teams and OneDrive, alongside Entra ID, user access and identity management.
• Endpoint Management: Support Microsoft Intune, including device enrolment, configuration, compliance policies and application deployment across Windows, iOS and Android devices.
• Networking: Support network infrastructure across cloud and on-premises environments, including virtual networks, firewalls, VPNs, switches, DNS and DHCP.
• Security & Compliance: Support identity and endpoint security controls, vulnerability remediation, patching and updates, working with senior engineers and Information Security colleagues.
• Incident & Change Management: Resolve infrastructure incidents and service requests, elevate issues where required and follow agreed change management processes.

Skills & Experience

• Experience in an IT support, service desk or junior infrastructure role.
• Hands-on experience administering Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
• Experience supporting Windows Server, Active Directory, DNS and DHCP.
• Experience using Microsoft Intune to manage Windows, iOS or Android devices.
• Understanding of networking fundamentals, including TCP/IP, VLANs, firewalls and VPNs.
• Strong troubleshooting, communication and documentation skills.