2nd/3rd Line IT Support Engineer – Azure & Security

Smart Managed Solutions; City Of London; Sur place; GBP 42 000 - 62 000; Plein temps

Résumé du poste

Smart Managed Solutions in London seeks an experienced IT Support Engineer (2nd/3rd Line) to join its IT team and own complex technical issues across Microsoft 365, Entra ID, Intune and Azure. You will work closely with the IT Technical Lead to maintain service continuity and security.

The role focuses on 2nd/3rd line support, onboarding/offboarding, device configuration, and proactive system improvements in a small team setting. Experience in a fast-paced environment is preferred.

Qualifications

• Proven experience in an IT support role covering 2nd and 3rd line responsibilities.
• Strong experience with Microsoft 365, Entra ID and Intune.
• Solid networking fundamentals and Windows server/desktop support.
• Ability to work in a small to mid-sized IT team with proactive ownership.

Responsabilités

• Provide 2nd and 3rd line IT support across cloud, infrastructure and end-user services.
• Act as escalation point for complex technical issues.
• Support onboarding/offboarding, device configuration, and user provisioning.
• Maintain security and compliance, including identity protection and patching.
• Contribute to IT projects, system upgrades and documentation.

Connaissances

2nd/3rd line support

Microsoft 365

Entra ID

Active Directory

Intune

Endpoint management

Azure

Networking fundamentals

Windows server

Security tools

Outils

PowerShell

Veeam

Dynamics 365

Description du poste

Smart Managed Solutions in London seeks an experienced IT Support Engineer (2nd/3rd Line) to join its IT team and own complex technical issues across Microsoft 365, Entra ID, Intune and Azure. You will work closely with the IT Technical Lead to maintain service continuity and security.

The role focuses on 2nd/3rd line support, onboarding/offboarding, device configuration, and proactive system improvements in a small team setting. Experience in a fast-paced environment is preferred.