IT Support Engineer – Bristol, Cloud & Mac/Windows

Dojo; West of England; On-site; GBP 28,000 - 42,000; Full time

Job summary

Dojo in the UK seeks an IT Support Engineer to keep our Bristol team connected in a modern cloud-first environment. You’ll provide fast first and second-line support across macOS, Windows, AV systems, and SaaS tools like Google Workspace and Office 365.

You’ll work with infrastructure and service desk teams to troubleshoot issues, streamline workflows, and ensure a seamless tech experience for colleagues across offices.

Qualifications

• Demonstrated background in first and second-line IT support within a fast-paced environment.
• Strong analytical and problem-solving skills with a customer-first approach.
• Hands-on experience with Google Workspace, Office 365, and endpoint management solutions.

Responsibilities

• Deliver high-quality in-person and remote technical support across multiple office locations.
• Troubleshoot and resolve hardware, software, and OS issues on macOS/Windows.
• Support AV conferencing setups, network connectivity, and cloud-based tooling.
• Manage and resolve tickets within SLAs while maintaining customer satisfaction.
• Document workflows and knowledge base articles to empower users and teammates.

Skills

Customer-first mindset

Analytical problem-solving

First/Second-line support experience

Team collaboration

Tools

Google Workspace

Office 365

Endpoint management

ITIL familiarity

Job description

Dojo in the UK seeks an IT Support Engineer to keep our Bristol team connected in a modern cloud-first environment. You’ll provide fast first and second-line support across macOS, Windows, AV systems, and SaaS tools like Google Workspace and Office 365.

You’ll work with infrastructure and service desk teams to troubleshoot issues, streamline workflows, and ensure a seamless tech experience for colleagues across offices.