Workplace Technology Specialist

Dojo; Greater London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Supportive team environment

Monthly team lunches

Travel opportunities

Training budgets and development plans

Job summary

A leading payments company in London is seeking a Workplace Technology Specialist to provide proactive IT support across global teams. This role involves managing onboarding, delivering tech support, and assisting with office rollouts. The ideal candidate will have 1–3 years of experience in IT support and strong communication skills. Join a supportive team that values collaboration and innovation.

Qualifications

• 1–3 years of experience in a first or second-line IT support role, in-house or with a Managed Services Provider.
• Ability to support colleagues from all backgrounds and technical levels.
• Willingness to become an AV subject-matter expert.

Responsibilities

• Manage onboarding and Tier 1 and 2 support.
• Deliver exceptional IT support for employees primarily in London.
• Support new office rollouts with on-site setup.

Skills

1–3 years of experience in a first or second‑line IT support role

Strong interpersonal and communication skills

Confidence in AV or willingness to become an AV expert

Familiarity with Google Workspace

Basic understanding of hardware provisioning

Proactive mindset

Tools

Jira / Atlassian

Endpoint management solutions

Job description

Workplace Technology Specialist

Dojo is reinventing payments. In less than four years, we disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game‑changing. Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started. Our people are the driving force behind our success. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

About the Role

We’re looking for a Workplace Technology Specialist to join our fast‑paced and high‑impact Workplace Technology Services team based out of our London head office – collaborating across global teams. You’ll be a key player in ensuring smooth, proactive, and people‑focused tech support.

What You’ll Be Doing

• Independently manage onboarding and Tier 1 and 2 support
• Deliver exceptional in‑person and remote IT support for Dojo’s employees, primarily in London, with broader support across global offices
• Support new office rollouts (e.g. Barcelona, Milan) with on‑site setup and provisioning
• Manage end‑user device setup, hardware ordering, and workspace tech onboarding
• Own recurring tasks and document improvements
• Handle walk‑up issues and manage tickets through a round‑robin system
• Be proactive in refining how we manage tickets, with a view toward improving the service desk model
• Engage with stakeholders across the business – understanding of the WT desk and the key interactions
• Build confidence in the workspace and tools

What You’ll Bring

• 1–3 years of experience in a first or second‑line IT support role (in‑house or with a Managed Services Provider)
• Strong interpersonal and communication skills – ability to support colleagues from all backgrounds and technical levels
• Confidence in AV or willingness to become an AV subject‑matter expert
• Familiarity with tools and systems such as Google Workspace, Endpoint management solutions, Jira / Atlassian and ITIL principles (not essential, but helpful)
• Basic understanding of hardware provisioning, license management, and laptop setups
• Proactive mindset – you’re the kind of person who says, “I’ll figure it out,” and then documents the solution for others

What You’ll Get

• An incredibly supportive and down‑to‑earth team in London – collaborative, friendly, and always willing to help
• Monthly team lunches and quarterly meet‑ups across offices (London, Hull, Bristol)
• Travel opportunities to support international offices (Barcelona, Milan, Madrid)
• A role with influence – shape service models, contribute to business change, and have your ideas heard

Learning & Development

• Learning time carved out weekly (post‑probation)
• Access to training budgets and development plans
• Support for exploring paths into leadership, mentoring, or technical project management

Working Hours & Location

• Based in London, minimum 4 days per week onsite

Diversity, Equity, and Inclusion at Dojo

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo.