Workplace Technology Specialist

Dojo; West of England; On-site; GBP 28,000 - 42,000; Full time

Job summary

Dojo in the UK seeks an IT Support Engineer to keep our Bristol team connected in a modern cloud-first environment. You’ll provide fast first and second-line support across macOS, Windows, AV systems, and SaaS tools like Google Workspace and Office 365.

You’ll work with infrastructure and service desk teams to troubleshoot issues, streamline workflows, and ensure a seamless tech experience for colleagues across offices.

Qualifications

• Demonstrated background in first and second-line IT support within a fast-paced environment.
• Strong analytical and problem-solving skills with a customer-first approach.
• Hands-on experience with Google Workspace, Office 365, and endpoint management solutions.

Responsibilities

• Deliver high-quality in-person and remote technical support across multiple office locations.
• Troubleshoot and resolve hardware, software, and OS issues on macOS/Windows.
• Support AV conferencing setups, network connectivity, and cloud-based tooling.
• Manage and resolve tickets within SLAs while maintaining customer satisfaction.
• Document workflows and knowledge base articles to empower users and teammates.

Skills

Customer-first mindset

Analytical problem-solving

First/Second-line support experience

Team collaboration

Tools

Google Workspace

Office 365

Endpoint management

ITIL familiarity

Job description

We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

The role

As an IT Support Engineer, you will play a key part in keeping our Bristol team connected, productive, and moving fast in a modern, cloud-first environment. You will provide responsive first and second-line technical support across macOS, Windows, AV conferencing systems, and SaaS platforms including Google Workspace and Office 365. Collaborating closely with our infrastructure, service desk, and network teams, you will troubleshoot technical issues, streamline workflows, and champion a seamless technology experience across the business.

What You Will Do...

• Deliver high-quality in-person and remote technical support across multiple office locations.
• Troubleshoot and resolve hardware, software, and operating system issues across macOS and Windows devices.
• Support audio/visual conferencing setups, corporate network connectivity, and cloud-based tooling.
• Manage and resolve support tickets within defined SLAs while maintaining high customer satisfaction.
• Document technical workflows, operational procedures, and knowledge base articles to empower users and teammates.

What You Will Bring...

• Demonstrated background in first and second-line IT support within a fast-paced environment.
• Strong analytical and problem-solving skills with a dedicated customer-first approach.
• Hands-on experience supporting Google Workspace, Office 365, and endpoint management solutions.
• Proven ability to configure, maintain, and troubleshoot across both macOS and Windows environments.
• Familiarity with ITIL frameworks or scripting languages (such as PowerShell or Bash) is beneficial but not essential.

Dojo home and away

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That's why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If The Following Speak To You, Let’s Talk

You’re curious. You have a real desire to learn and create.

You’re relentless. You keep going even when it’s easier not to.

You’re customer-obsessed. You know how important customers are to what you do.

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.