IT Support Engineer Apprentice

QA Apprenticeships; England; On-site; GBP 20,000 - 25,000; Part time

Job summary

A training provider is seeking an IT Support Engineer Apprentice in the United Kingdom. This role involves providing internal helpdesk support across multiple sites, managing IT support queries, and assisting with hardware and software requests. Candidates should have strong knowledge of Microsoft products, effective communication skills, and hold essential GCSE qualifications. The position offers flexible working hours, a base salary of £20,000, and opportunities for salary progression and permanent employment post-apprenticeship.

Benefits

Generous holiday allowance

Free on-site parking

Training and development opportunities

Share scheme

Performance bonus

Qualifications

• Prospective apprentices must not hold an existing qualification at the same or higher level.
• Ability to provide international qualifications documentation is necessary.

Responsibilities

• Provide 1st line internal helpdesk support to all users across all sites.
• Respond to IT support queries in person, over the phone, email, and helpdesk application.
• Carry out daily systems checks.

Skills

Flexible pro-active approach

Good communication skills

Basic understanding of PC hardware set-up

Strong knowledge of Microsoft Office and Windows 11

Ability to work in a team

Education

3 GCSEs (or equivalent) at grades 4 (A-C)

GCSE Maths and English at grades 3 (D or above)

Job description

Employer description :

Advanced Medical Solutions are a leading developer and manufacturer of tissuehealing and woundcare technologies serving global surgical and woundcare markets.

Overview

An opportunity has become available for an IT Support Engineer Apprentice to join the growing IT Department. The role will cover a broad area of tasks and duties but will primarily focus on helpdesk support. You will be working closely with first- and second-line engineers.

This is a training role contributing to delivery of quality communication technical support and implementation services to our customers. We focus on supporting our customers in making the best use of technology in their business in particular (but not limited to) Microsoft products and services.

Responsibilities

• Provide 1st line internal helpdesk support to all users across all sites
• Respond to IT support queries in person over the phone email and helpdesk application
• Respond to enquiries from users and help resolve any hardware / software requests
• Carry out daily systems checks
• Pre-build PCs and maintain the standard build image suggesting improvement where required
• Work to Company and departmental SLAs and KPIs
• Monitor system alerts and either resolve close or escalate
• Check daily backups across all sites escalate any issues

Desirable skills

• Flexible pro-active approach with hands on approach
• Good communication skills
• Basic understanding of PC hardware set-up
• Strong knowledge of Microsoft Office and Windows 11
• Ability to work in a team
• Any exposure to Windows server and networking would be desirable

Entry requirements

• 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3 (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours

Flexible working hours 40 hours per week Monday to Friday 8 : 30am 5pm with 30-minute lunch.

Benefits

• A fast-paced and varied environment (we all enjoy what we do making the most of our different skillsets pulling together as a team and delivering great results for our customers)
• A proactive approach to ongoing training to help you develop life-long skills
• The opportunity to work in a pleasant location with good public transport links
• 20000 base salary with plenty of room for salary increases / progression opportunities
• Free parking on-site if you drive and have your own transport
• A generous holiday allowance
• Share scheme : company matches share scheme if you buy 1 they give you two
• (Bonus) when hitting certain targets

Future prospects

90% of QA apprentices secure permanent employment after completing : this is 20% higher than the national average.

About QA

Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 50000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.

Interested Apply now!

Key Skills

Engineering Support,Law Enforcement,ABB,Information Security,Adobe Dreamweaver,Data Analysis

Employment Type : Trainee

Experience : years

Vacancy : 1