IT Support Engineer (Apprentice)

Interaction Recruitment; Burton Latimer; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Pension

Training & development

24 days leave + bank holidays

ICT apprenticeship

Job summary

Interaction Recruitment PLC is seeking a 1st Line IT Support Engineer on a fixed-term apprenticeship basis at their Burton Latimer head office. You will be the first point of contact for IT queries, supporting office and remote users while working towards a Level 3 ICT apprenticeship.

The role offers exposure to a range of IT systems, development opportunities, and a friendly, family-owned environment with training and development options.

Qualifications

• Previous experience in a 1st Line IT Support, Service Desk or similar technical support role.
• Knowledge of Windows 10/11 and Microsoft 365.
• An understanding of user account administration, ideally involving Active Directory or Microsoft Entra ID.
• Experience setting up and supporting computers, laptops, mobile devices and peripherals.
• Basic knowledge of networking, including Wi-Fi, VPNs and connectivity troubleshooting.
• An understanding of IT security principles and good practice.
• Familiarity with ticketing or IT service management systems.
• Strong communication skills and the ability to explain technical issues clearly to non-technical users.
• Good organisational skills and attention to detail.
• A proactive attitude and a willingness to learn new technologies.

Responsibilities

• Provide first-line IT support to users via telephone, email and the ticketing system.
• Log, prioritise and manage support tickets, keeping users updated on progress.
• Troubleshoot common hardware, software and connectivity issues.
• Set up and maintain user accounts, access permissions and IT devices.
• Provide support for Microsoft 365 applications, including Outlook, Teams and SharePoint.
• Assist with the setup, deployment and maintenance of laptops, desktops, mobile devices and peripherals.
• Identify and resolve issues where possible, escalating more complex technical problems when required.
• Support Windows 10/11 devices and associated applications.
• Assist with software installations, updates and routine IT maintenance.
• Maintain accurate IT documentation, asset registers and support records.
• Follow IT security procedures, including multi-factor authentication, antivirus protection and system updates.
• Provide friendly, professional support to colleagues across the business.
• Assist with IT projects, system improvements and other technical tasks as required.

Skills

Customer service

Communication

Problem solving

Windows 10/11 knowledge

Microsoft 365 knowledge

Ticketing systems

Networking basics

IT security awareness

Education

Level 3 Information Communications Technician (ICT) apprenticeship

Tools

Outlook

Teams

SharePoint

Active Directory

VPN

Job description

1st Line IT Support Engineer (Apprentice)

Location: Burton Latimer, Northamptonshire
Salary: Competitive, dependent on experience
Hours: Monday to Friday, 40 hours per week, with flexible working hours between 7:00am and 6:00pm
Contract: Fixed-term, including a Level 3 Information Communication Technician (ICT) apprenticeship
Benefits: 24 days annual leave plus bank holidays, pension and training and development opportunities

Interaction Recruitment are recruiting on behalf of an established, family-owned business for a 1st Line IT Support Engineer to join their IT team at their head office in Burton Latimer.

This is an excellent opportunity for someone with experience in IT support or a service desk environment who is looking to develop their technical skills while working towards a Level 3 Information Communication Technician (ICT) apprenticeship.

You will act as the first point of contact for IT queries and technical issues, providing support to both office-based and remote users across the business. Working alongside the wider IT team, you will troubleshoot everyday technical problems, manage support tickets, assist with user accounts and devices, and ensure colleagues receive a professional and efficient service.

The role will provide exposure to a broad range of IT systems and technologies, making it ideal for someone looking to build their technical knowledge and progress their career in IT.

Key Responsibilities

• Provide first-line IT support to users via telephone, email and the ticketing system.

• Log, prioritise and manage support tickets, keeping users updated on progress.

• Troubleshoot common hardware, software and connectivity issues.

• Set up and maintain user accounts, access permissions and IT devices.

• Provide support for Microsoft 365 applications, including Outlook, Teams and SharePoint.

• Assist with the setup, deployment and maintenance of laptops, desktops, mobile devices and peripherals.

• Identify and resolve issues where possible, escalating more complex technical problems when required.

• Support Windows 10/11 devices and associated applications.

• Assist with software installations, updates and routine IT maintenance.

• Maintain accurate IT documentation, asset registers and support records.

• Follow IT security procedures, including multi-factor authentication, antivirus protection and system updates.

• Provide friendly, professional support to colleagues across the business.

• Assist with IT projects, system improvements and other technical tasks as required.

About You

We are looking for someone with a genuine interest in IT, a practical approach to problem-solving and a strong commitment to customer service.

To be considered, you should have:

• Previous experience in a 1st Line IT Support, Service Desk or similar technical support role.

• Knowledge of Windows 10/11 and Microsoft 365.

• An understanding of user account administration, ideally involving Active Directory or Microsoft Entra ID.

• Experience setting up and supporting computers, laptops, mobile devices and peripherals.

• Basic knowledge of networking, including Wi-Fi, VPNs and connectivity troubleshooting.

• An understanding of IT security principles and good practice.

• Familiarity with ticketing or IT service management systems.

• Strong communication skills and the ability to explain technical issues clearly to non-technical users.

• Good organisational skills and attention to detail.

• A proactive attitude and a willingness to learn new technologies.

A full UK driving licence would be advantageous, as occasional travel may be required.

What's on Offer?

• Competitive salary, dependent on experience.

• 24 days annual leave plus 8 bank holidays.

• Company pension scheme.

• A Level 3 Information Communication Technician (ICT) apprenticeship.

• Opportunities to develop technical skills and gain further IT experience.

• Support from an established IT team.

• The opportunity to build a long-term career within a diverse and growing business.

• A supportive, family-owned working environment.