Apprentice First Line Technical Support

The ITP; Earls Barton; On-site; GBP 12,000 - 15,000; Full time

Job summary

The ITP is seeking an Apprentice First Line Technical Support in Earls Barton (NN6). The 13+ month Level 3 Information Communication Technician apprenticeship will give you hands-on experience in telecoms and technology, guiding and supporting you every step of the way.

The right candidate combines a friendly, customer-facing manner with strong communication and IT basics from a BTEC/A Level in IT or Computing, plus a genuine enthusiasm for technology.

Qualifications

• Friendly, approachable personality suitable for a customer-facing role.
• Excellent communication skills and telephone manner for customer interactions.
• BTEC or A Level qualification in IT, Computing or related subject.
• Genuine interest in technology and curiosity about how things work.
• Willingness to learn; telecoms experience not required.
• Practical, problem-solving mindset with troubleshooting abilities.
• Good organisation and attention to detail; follow processes and keep records.
• Full UK driving licence; travel to customer sites when required.
• Live within approximately 25 minutes' drive of Earls Barton.

Skills

Friendly personality

Excellent communication skills

Willingness to learn

Practical problem-solving mindset

Good organisation and attention to det

Full UK driving licence

Lives within 25 minutes of Earls Bart

Customer-facing role

Education

BTEC or A Level in IT/Computing

Job description

Earls Barton, United Kingdom | Posted on 08/28/2026

Job Description – Apprentice First Line Technical Support

TheOpportunity

Our client is recruiting for an ApprenticeFirst Line Technical Support to join their team in Earls Barton NN6.

The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allowyou to kick-start your career in an industry that is constantly evolving,dynamic and transformational.

The stepsyou take will provide you with valuable first‑hand experience, knowledge,skills and qualification to help really drive your career forward. We are hereto guide and support you every step of the way!

The Position

Job Title:

ApprenticeFirst Line Technical Support

13 months+ Assessment

Location:

Earls BartonNN6

Working Hours:

Monday to Friday

We are looking for a friendly, enthusiasticand technically minded individual who is keen to develop their skills and builda career within the telecoms and technology industry.

The ideal candidate will have:

• A friendly andapproachable personality – this will be a customer‑facing role, so we're looking for someone who is confident dealingwith people and represents the company professionally.
• Excellent communicationskills and telephone manner – comfortable speakingwith customers both over the phone and in person.
• A BTEC or A Levelqualification in IT, Computing or a related subject – providing a good foundation of technical knowledge.
• A genuine interest intechnology – someone who enjoys technology, is naturallycurious about how things work and keeps an interest in new products anddevelopments.
• A willingness to learn – previous telecoms experience isn't essential. We're looking forsomeone enthusiastic about developing new skills and learning about areas suchas VoIP phone systems, broadband, networking and other business technologies.
• A practical,problem-solving mindset – someone who enjoysworking through problems, troubleshooting issues and finding solutions.
• Good organisation andattention to detail – able to follow processes, keep accuraterecords and complete work to a high standard.
• A full UK driving licence – the role will involvetravelling to customer sites when required.
• Lives withinapproximately 25 minutes' drive of Earls Barton – ideally within the wider Northampton, Wellingborough, Rushden,Kettering and surrounding area.

The Type of Person We're Looking For

Qualifications and technical ability are important, but attitude and personality are equally important to us. We're looking for someone who is personable, reliable and eager to learn.

The right candidate doesn't need to know everything from day one. Wewant someone with a good foundation in IT and a genuine enthusiasm for technology who can develop their technical knowledge through training and handson experience.

They should be equally comfortable working with technology and dealingwith people, providing customers with a friendly, professional and helpfulexperience.

Eligibility Criteria

Individuals must have a valid and eligible residency status toapply for this role.

About ITP

We help employers develop their best talentand inspire the next generation through apprenticeships, mentoring andtraining, we’re plugging the UK’s digital skills gap to provide a workforce forthe future.

Safeguarding and Values Commitment

TheITP is committed to safeguarding and promoting the welfare of learners andexpects all staff and volunteers to share this commitment. Successfulappointment to this role will require satisfactory completion of recruitmentchecks.

Atthe ITP, we are fully committed to safeguarding and promoting the welfare ofall learners and creating a safe, inclusive, and respectful workplace. Weexpect every team member to:

• Uphold andchampion our values, code of conduct, and safeguarding principles.
• Take personalresponsibility for understanding and adhering to all safeguardingprocedures and policies.
• Promote aculture of safety and wellbeing through a proactive “do no harm” approach.
• Recognise andact on their responsibility in supporting, strengthening, and enforcingsafeguarding practices across all areas of work.
• Understand andmeet any role‑specific safeguarding duties — including, in this position,actively identifying and reporting concerns, engaging in relevanttraining, and modelling safe and inclusive behaviours in all apprenticeinteractions.

At the ITP, our company culture is important to us, and allemployees and consultants are expected to operate in line with our values:

• Wechange lives -We strive to make a difference for our apprentices,clients, members, ourselves, and our team on a daily basis. We push fordiversity and inclusion in our industry by challenging perceptions. We embraceindividuality. We believe that everyone is equally important.
• We aregenuine and honest -We breed trust amongst clients, apprentices, members,and the team. We take responsibility for our words, actions, and results. Weare human. We encourage one another through honesty and transparency.
• We areinnovative and unique -We are empowered by innovation. We strive to makethe impossible, possible. We are proud to be the only organisation of our kind,of who we are and how we got here.
• We arePersonable -We remind ourselves what it’s like to be in others shoes. Wehave authentic conversations; we are real and so are our relationships.
• We arestronger united -We share our knowledge and experiences. We celebrate oneanother on our achievements. We value and encourage one another because we winor lose as a team.