IT Support Engineer 2nd Line

TN United Kingdom; Basildon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled IT Support Engineer for a dynamic role in Basildon. This position involves providing 2nd line support, troubleshooting complex desktop and server issues, and engaging with clients to deliver exceptional service. Ideal candidates will possess a recognized IT qualification and experience in a Managed Service Provider environment. Join a collaborative team where your technical expertise will directly impact client satisfaction and operational efficiency. If you are passionate about technology and eager to grow in your career, this is the opportunity for you.

Qualifications

• Experience in providing remote support for external clients.
• Recognized IT qualification and industry certifications preferred.

Responsibilities

• Resolve 2nd line queries and escalations effectively.
• Engage with technical engineers and provide sound technical decisions.

Skills

Remote Support

Server Troubleshooting

Office 365 Administration

Network Troubleshooting

Technical Decision Making

Education

Degree in Computer Science

A level / AS level in IT

BTEC National Diploma in IT

Tools

Microsoft MCP

CompTIA N

Cisco CCNA

Azure

Job description

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IT Jobs Basildon, England £25000 - £35000 per annum Benefits Permanent Apply Now

IT Support Engineer 2nd Line

IT Support Engineer 2nd Line

Job Type: Permanent

Location: Basildon, Essex

Post Code: SS14 1EE

Salary: £25,000 to £35,000

Start Date: ASAP

IMPORTANT – Your experience must include a significant amount of time working for a Managed Service Provider during which time you will have supplied remote support to an external client base.

As an ideal candidate, you will have a recognised IT qualification, such as;

* A Degree in Computer Science or
* A level / AS level in Information Technology or
* BTEC National Diploma / Higher National Diploma in Information Technology (or similar).

Industry certifications will also prove an advantage

* CompTIA N or
* Microsoft MCP / MCSE or
* Cisco (CCNA).

Your role will be a ‘typical 2nd Line helpdesk’ position working at a reasonable pace and moderate level of technical difficulty. The ability to make sound decisions based on technical knowledge is also a requirement.

Necessity for proven experience in these areas can be further expanded on as follows:

* Ability to resolve typical 2nd line queries and escalations such as (but not limited to): Complex desktop / PC related issues Server or network troubleshooting Office 365 administration
* Good knowledge of industry on premise infrastructure, desktop, server, datacentre, compute, storage, networking, connectivity, virtualisation, and security solutions.
* Good knowledge of industry cloud technology, Office 365, Azure, Private Cloud
* Ability to engage with more technical engineers convincingly.

The role will suit individuals currently working as IT Support Engineer 2nd Line, 2nd Line Helpdesk Engineer, 2nd Line Service Desk Engineer, IT Support Engineer, PC Support, Desktop Support and be living within a commutable distance of Basildon, Chelmsford, Southend, East London or be willing to relocate.

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