IT Support Engineer (Bangor)

VanRath; Bangor; Remote; GBP 30,000 - 50,000; Full time

Job summary

An innovative technology provider is seeking a dynamic professional for a multifaceted technical position in systems support. This role blends client engagement with back-end setup and proactive maintenance of complex infrastructure. The successful candidate will liaise between technical teams and end users, ensuring performance and uptime across customer environments. This opportunity offers a chance to work with cutting-edge technologies, enhance ticketing workflows, and streamline processes for an agile service model. If you are solution-driven and ready to tackle technical challenges, this role is perfect for you.

Qualifications

• Minimum of 3 years' experience in client-facing support.
• Solid understanding of enterprise IT systems and network protocols.
• Hands-on experience with remote support technologies.

Responsibilities

• Respond to technical queries and system faults with precision.
• Conduct remote rollouts and configuration of client systems.
• Produce and update internal user guides for team efficiency.

Skills

Client-facing support

Infrastructure operations

Network protocols

Windows OS

Linux OS

Remote support technologies

Virtualisation tools (Hyper-V, VMware)

SQL

Directory services

Security frameworks

Tools

Hyper-V

VMware

Job description

An innovative technology provider, specialising in integrated software-hardware platforms on a global scale, is seeking a dynamic and solution-driven professional to join their systems support function.

This is a multifaceted technical position that blends real-time client engagement with the back-end setup, configuration, and proactive maintenance of complex infrastructure. The successful candidate will act as a key liaison between technical delivery teams and end users to ensure consistent performance and uptime across customer environments.

Key Functions of the Role

Operational Systems Support

• Respond to inbound technical queries and system faults, ensuring issues are triaged, investigated, and resolved with precision.
• Manage support requests through to closure, offering clear updates and technical guidance to clients.
• Use structured troubleshooting techniques to isolate issues and provide immediate fixes or escalate where appropriate.
• Participate in after-hours cover where necessary to support global infrastructure operations.

Remote Configuration & Deployment

• Conduct remote rollouts and configuration of client systems, ensuring all technical parameters meet operational standards.
• Work closely with delivery engineers to ensure installations are executed effectively, with minimal disruption to client environments.
• Monitor and tune systems remotely, using diagnostic tools to anticipate potential performance bottlenecks or recurring faults.

Technical Governance & Process Optimisation

• Produce and update internal user guides and configuration records to support wider team efficiency.
• Collaborate cross-functionally to enhance ticketing workflows, documentation standards, and knowledge-sharing practices.
• Identify opportunities to automate repetitive tasks or streamline existing procedures for a more agile service model.

Essential Skills & Experience

• Minimum of 3 years' experience in a client-facing support or infrastructure operations role.
• Solid understanding of enterprise IT systems, including network protocols and distributed environments.
• Confident working across multiple operating systems, particularly Windows and Linux.
• Hands-on experience with remote support technologies and virtualisation tools such as Hyper-V or VMware.
• Strong SQL knowledge for data extraction, query optimisation, or log inspection.
• Comfortable navigating directory services, firewalls, and core security frameworks.

Personal Attributes

• Intellectually curious and capable of navigating technical ambiguity.
• Clear communicator with the ability to distil complex problems into simple explanations.
• Methodical and calm under pressure, particularly in live client-facing situations.
• Collaborative mindset with a natural drive to share ideas and improve team capability.

For further information on this vacancy, or any other IT job in Belfast or wider NI, please apply via the link below or contact Sean Doherty in the strictest confidence.

"I very much enjoyed my experience with VANRATH. Sean Doherty was great to work with, very friendly and efficient, he streamlined everything for me so I had the least amount of stress as I went in for interviews. Looking forward to starting in my new role, thanks Sean!"

"My experience with Vanrath has been very pleasant, huge thank you to Sean Doherty, a master of his craft. Throughout the recruitment process, Sean has been very reliable and proactive and a great representative of the company. 10/10 would recommend this professional service."