IT Support Engineer | 1st/2nd Line, Windows & Mac

First Base Employment; Stroud; On-site; GBP 21,000 - 35,000; Full time

Job summary

First Base Employment is recruiting an IT Support Engineer in Stroud for a permanent, full-time role. You will provide 1st and 2nd line support across hardware, software and end-user issues, handling Microsoft 365, Windows, MacOS, Entra ID, networking and AV tech.

The role involves taking ownership of incidents to resolution, supporting users at all levels and participating in IT projects and improvements within the team.

Qualifications

• Experience in IT support, 2nd line or service desk.
• Full UK driving licence essential.
• Knowledge of Microsoft 365 and Windows environments.

Responsibilities

• Provide 1st and 2nd line technical support across hardware, software and end-user issues.
• Support Windows and MacOS devices across the business.
• Administer and support Microsoft 365 and Microsoft Entra ID.
• Troubleshoot laptops, desktops, printers, scanners and other peripherals.
• Support iOS devices and mobile technologies.
• Manage incidents, service requests and changes through the IT service desk.
• Troubleshoot connectivity, Wi‑Fi and VPN issues.
• Support Meraki wireless infrastructure and Cisco AnyConnect VPN.
• Provide support for meeting room and audio-visual equipment including Smart TVs and Apple TV.
• Support senior and VIP users, providing a high level of customer service.

Skills

Microsoft 365

Windows

MacOS

Entra ID

Networking

AV technology

Tools

Meraki

Cisco AnyConnect

Job description

First Base Employment is recruiting an IT Support Engineer in Stroud for a permanent, full-time role. You will provide 1st and 2nd line support across hardware, software and end-user issues, handling Microsoft 365, Windows, MacOS, Entra ID, networking and AV tech.

The role involves taking ownership of incidents to resolution, supporting users at all levels and participating in IT projects and improvements within the team.