1st Line IT Support

TipTopJob; West Midlands; On-site; GBP 23,000 - 29,000; Full time

Job summary

TipTopJob is seeking a First Line IT Support Engineer in the West Midlands. You will be the first point of contact for IT issues, troubleshooting Microsoft 365 and hardware, and deploying devices across the business.

You will gain hands-on exposure to Azure, AD, M365 and networking while delivering strong customer service and maintaining accurate IT records in a fast-paced environment.

Qualifications

• Familiar with Windows operating systems, Microsoft 365 and end-user computing.
• Experience supporting workplace technologies including desktop devices, laptops and printing solutions.
• Knowledge of Active Directory administration and user lifecycle management.
• Understanding of networking technologies such as DNS, DHCP, VPNs and IP Connectivity.
• Strong communication skills with a user-first approach to support.
• Proven ability to investigate, diagnose and resolve technical incidents.
• Able to manage priorities effectively within a fast-paced support environment.
• Experience with Entra ID, Intune and VoIP would be desirable.
• Full driving licence.

Responsibilities

• Act as the first point of contact for IT support requests across the business
• Troubleshoot hardware, software and Microsoft 365 issues
• Configure and deploy laptops, desktops, mobile devices and other IT equipment
• Support user account administration and onboarding processes
• Assist with IT projects, technology upgrades and office rollouts
• Gain hands:on exposure to technologies including Azure, Active Directory, Microsoft 365 and network Infrastructure
• Deliver excellent customer service while maintaining accurate IT documentation

Skills

Windows OS

Microsoft 365

End-user computing

Customer support

Problem solving

Communication

Prioritisation

DNS/DHCP/VPN

Entra ID

Intune

VoIP

Tools

Azure

Intune

VoIP

Active Directory

Job description

First Line IT Support

x1F4CD; Edgbaston Up to GBP26,000

A growing professional services organisation is looking for a First Line IT Support Engineer to join its IT team. This is an excellent opportunity for someone with IT support experience who is looking to develop their skills across Microsoft technologies, cloud services and infrastructure support.

Key Responsibilities

• Act as the first point of contact for IT support requests across the business
• Troubleshoot hardware, software and Microsoft 365 issues
• Configure and deploy laptops, desktops, mobile devices and other IT equipment
• Support user account administration and onboarding processes
• Assist with IT projects, technology upgrades and office rollouts
• Gain hands:on exposure to technologies including Azure, Active Directory, Microsoft 365 and network Infrastructure
• Deliver excellent customer service while maintaining accurate IT documentation

Requirements

• Familiar with Windows operating systems, Microsoft 365 and end:user computing
• Experience supporting workplace technologies including desktop devices, laptops and printing solutions
• Knowledge of Active Directory administration and user lifecycle management
• Understanding of networking technologies such as DNS, DHCP, VPNs and IP Connectivity
• Strong communication skills with a user:first approach to support
• Proven ability to investigate, diagnose and resolve technical incidents
• Able to manage priorities effectively within a fast:paced support environment
• Experience with Entra ID, Intune and VoiP would be desirable
• Full driving licence

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.