IT Support Engineer

VIQU Limited; Wrexham; Presencial; GBP 29.000 - 38.000; Jornada completa

Descripción de la vacante

VIQU Limited is seeking an IT Support Engineer to provide day-to-day 1st and 2nd line IT support at a busy manufacturing site in Wrexham. You will support office-based and operational users, troubleshooting hardware, software, network and access issues while helping to keep IT services running smoothly.

You will log incidents, configure laptops/desktops/mobile devices and assist with IT equipment installations, with a hands-on, site-based approach on a 6-month contract.

Formación

• Previous IT Support/Service Desk experience required.
• Good knowledge of Windows 10/11 and Microsoft 365.
• Experience with Active Directory, Entra ID and Intune preferred.
• Understanding of networking fundamentals: TCP/IP, DNS, DHCP.
• Strong troubleshooting and communication skills.

Responsabilidades

• Provide 1st and 2nd line IT support to users across the site.
• Troubleshoot Windows, Microsoft 365, hardware and connectivity issues.
• Set up and configure laptops, desktops and mobile devices.
• Manage user accounts and permissions through Active Directory and Entra ID.
• Support printers, scanners and manufacturing equipment.
• Log and manage incidents through the IT service desk.
• Assist with IT equipment installations, replacements and general infrastructure support.

Conocimientos

Windows 10/11

Microsoft 365

Active Directory

Entra ID

Intune

Teams

Outlook

Networking basics

TCP/IP

DNS

DHCP

Wi-Fi

Herramientas

Windows 10/11

Microsoft 365

Active Directory

Entra ID

Intune

Teams

Outlook

TCP/IP

DNS

DHCP

Wi-Fi

Descripción del empleo

IT Support Engineer

Technologies: Windows 10/11, Microsoft 365, Active Directory, Entra ID, Intune, Teams, Outlook, TCP/IP, DNS, DHCP, Wi-Fi.

Location: Wrexham, North Wales - site-based
Contract: 6 months
Working pattern: Full-time, on-site

We are looking for a hands-on IT Support Engineer to provide day-to-day 1st and 2nd line IT support at a busy manufacturing site.

You will support office-based and operational users, troubleshooting hardware, software, network and access issues while helping to keep IT services running smoothly.

Key Responsibilities:

• Provide 1st and 2nd line IT support to users across the site.
• Troubleshoot Windows, Microsoft 365, hardware and connectivity issues.
• Set up and configure laptops, desktops and mobile devices.
• Manage user accounts and permissions through Active Directory and Entra ID.
• Support printers, scanners and manufacturing equipment.
• Log and manage incidents through the IT service desk.
• Assist with IT equipment installations, replacements and general infrastructure support.

Experience Required:

• Previous experience in an IT Support, Service Desk, Desktop Support or IT Analyst role.
• Good knowledge of Windows 10/11 and Microsoft 365.
• Experience with Active Directory, Entra ID and ideally Intune.
• Understanding of networking fundamentals, including TCP/IP, DNS and DHCP.
• Strong troubleshooting and communication skills.

Manufacturing or warehouse IT support experience would be advantageous.

This is a great opportunity for an approachable, practical IT professional to join a busy site-based team on an initial 6-month contract.