IT Assistant - 1st / 2nd Line Support - REF 1249

Interface Recruitment; Bradford; On-site; GBP 20,000 - 32,000; Full time

Benefits offered by this job

Life Assurance: 4x salary

Pension: 3% Employer / 5% Employee

Bonus up to 5% on targets

Job summary

Interface Recruitment is seeking an IT Assistant for 1st/2nd line IT support in Bradford, West Yorkshire. The role supports day-to-day IT activities while the IT Manager focuses on a major systems implementation.

You will be the first point of contact for users and coordinate with the external MSP for escalation or specialist help. The position is an 18-month fixed-term contract with hours 8am-4pm Mon-Thu and 8:30am-3:15pm Fri, and a salary dependent on experience.

Qualifications

• Previous IT support, service desk or technical support experience.
• Strong customer-service and communication skills.
• Experience managing tickets and prioritising multiple issues.
• Good knowledge of Microsoft 365 and Windows-based devices.
• A basic understanding of networks and IT security.
• Experience working with MSP environments or supporting multi-site users is beneficial.

Responsibilities

• Provide first-line hardware, software, access and connectivity support.
• Log, track and manage support tickets through to resolution.
• Liaise with the external MSP and monitor escalated incidents.
• Prepare and deploy laptops, desktops and peripherals.
• Support employee onboarding and offboarding.
• Maintain accurate IT asset records.
• Assist users with Microsoft 365 and core business applications.
• Create and update user guides, FAQs and IT documentation.
• Support IT projects, audits and improvement initiatives.

Skills

Microsoft Support

Job description

IT Assistant – 1st / 2nd Line Support – REF 1249

8am-4 pm Monday to Thursday / 8.30am to 3.15pm Friday

Responsibilities

IT Support

Manufacturing

Qualifications

NA

Skills

Microsoft Support

Contact number

0113 299 0570

Life Assurance: 4x salary Pension: 3% Employer / 5% Employee Bonus Up to 5% payable on company targets

Region

West Yorkshire

IT Assistant / 1st Line Support with some 2nd

Bradford, West Yorkshire

18 Month Fixed Term Contract

Salary: Dependent on experience

We are working with an established international manufacturing business seeking an IT Assistant to provide day‑to‑day support while its IT Manager focuses on implementing a new business system.

You will act as the first point of contact for users, resolving routine IT issues and coordinating with the company’s external Managed Service Provider when escalation or specialist assistance is required.

Key responsibilities:

• Provide first-line hardware, software, access and connectivity support


• Log, track and manage support tickets through to resolution


• Liaise with the external MSP and monitor escalated incidents


• Prepare and deploy laptops, desktops and peripherals


• Support employee onboarding and offboarding


• Maintain accurate IT asset records


• Assist users with Microsoft 365 and core business applications


• Create and update user guides, FAQs and IT documentation


• Support IT projects, audits and improvement initiatives

We are looking for someone with:

• Previous IT support, service desk or technical support experience


• Strong customer-service and communication skills


• Experience managing tickets and prioritising multiple issues


• Good knowledge of Microsoft 365 and Windows-based devices


• A basic understanding of networks and IT security


• An organised, approachable and security‑conscious manner

Experience working alongside an MSP or supporting multi‑site users would be beneficial. Exposure to Intune, Entra ID, SharePoint, OneDrive, Copilot, Navision, Business Central or Dynamics 365 would also be advantageous.

This is an excellent opportunity for a dependable IT support professional to join a friendly business, take ownership of day‑to‑day user support and gain exposure to a significant systems implementation.