IT Support Engineer

VIQU IT; Wrexham; Presencial; GBP 24.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Referral bonus up to £1,000

Descripción de la vacante

VIQU IT is seeking a hands-on IT Support Engineer to provide day-to-day 1st and 2nd line IT support at a busy manufacturing site in Wrexham. This full-time, on-site role focuses on rapid incident resolution, equipment provisioning, printer and device management, and keeping IT services running smoothly across the site.

Candidates should have practical IT support experience, familiarity with AD/Entra ID, Windows 10/11, and networking basics; manufacturing IT experience is a plus.

Formación

• Experience in IT support, service desk, desktop support or IT analyst roles.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with Active Directory and Entra ID; Intune is a plus.
• Understanding of TCP/IP, DNS, DHCP and basic networking.

Responsabilidades

• Provide 1st and 2nd line IT support to users across the site.
• Troubleshoot Windows, Microsoft 365, hardware and connectivity issues.
• Set up and configure laptops, desktops and mobile devices.
• Manage user accounts and permissions with Active Directory and Entra ID.
• Support printers, scanners and manufacturing equipment.
• Log and manage incidents through the IT service desk.
• Assist with IT equipment installations and general infrastructure support.

Conocimientos

Windows 10/11

Microsoft 365

Active Directory

Entra ID

Intune

Networking basics

Troubleshooting

Communication

Descripción del empleo

IT Support Engineer

Technologies: Windows 10/11, Microsoft 365, Active Directory, Entra ID, Intune, Teams, Outlook, TCP/IP, DNS, DHCP, Wi-Fi.

Location: Wrexham, North Wales - site-based

Contract: 6 months

Working pattern: Full-time, on-site

We are looking for a hands‑on IT Support Engineer to provide day‑to‑day 1st and 2nd line IT support at a busy manufacturing site.

You will support office‑based and operational users, troubleshooting hardware, software, network and access issues while helping to keep IT services running smoothly.

Key Responsibilities

• Provide 1st and 2nd line IT support to users across the site.


• Troubleshoot Windows, Microsoft 365, hardware and connectivity issues.


• Set up and configure laptops, desktops and mobile devices.


• Manage user accounts and permissions through Active Directory and Entra ID.


• Support printers, scanners and manufacturing equipment.


• Log and manage incidents through the IT service desk.


• Assist with IT equipment installations, replacements and general infrastructure support.

Experience Required

• Previous experience in an IT Support, Service Desk, Desktop Support or IT Analyst role.


• Good knowledge of Windows 10/11 and Microsoft 365.


• Experience with Active Directory, Entra ID and ideally Intune.


• Understanding of networking fundamentals, including TCP/IP, DNS and DHCP.


• Strong troubleshooting and communication skills.


• Manufacturing or warehouse IT support experience would be advantageous.

This is a great opportunity for an approachable, practical IT professional to join a busy site‑based team on an initial 6-month contract.

We'll thank you with up to £1,000 if your referral is successful (terms apply).