IT Support Engineer - Education

Surftech IT; Stourport-on-Severn; Presencial; GBP 28 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary £28k–£32k per year

28 days holiday + bank holidays

Pension scheme (after 3 months)

Health Cash Plan (after probation)

Regular company events

Resumo da oferta

Surf Tech IT Ltd in the UK is seeking an IT Support Technician for our growing MSP. You will provide remote and telephone support, diagnose issues, and document solutions to help education clients like schools and MATs. The role emphasizes customer focus and service quality.

Ideal candidates have 2+ years in a Service Desk, solid Microsoft 365 skills (Entra ID, SharePoint, Intune), and AD/Windows experience, with good networking knowledge and ticketing system use. UK work eligibility is required.

Qualificações

• 2+ years of IT support experience within a Service Desk or Helpdesk environment.
• Strong knowledge of Microsoft 365 services (Entra ID, SharePoint, Intune) and Active Directory.
• Experience with Windows Desktop/Server OS and basic networking (TCP/IP, DNS, DHCP, VPN).
• Experience using a ticketing or service management platform and supporting education sector clients.

Responsabilidades

• Provide remote and telephone-based technical support to customers.
• Diagnose and resolve issues across customer environments.
• Create and maintain knowledge base articles and documentation.
• Record incidents and changes, ensuring resolution.
• Deliver high-quality service and maintain customer satisfaction.
• Collaborate with colleagues to share knowledge and drive service improvement.

Conhecimentos

IT support experience

Customer service

Technical documentation

Education sector knowledge

Remote/Phone support

Formação académica

A levels or apprenticeship

Ferramentas

Kaseya

Datto

Microsoft 365

Entra ID

SharePoint

Intune

Active Directory

Windows Server

Azure

SonicWall / WatchGuard

Descrição da oferta de emprego

Surf Tech IT Ltd is a fast-growing Managed Service Provider delivering IT support and VoIP solutions to businesses across the UK. Following a sustained period of growth and continued investment in our services, we are looking for exceptional individuals to join our team and help shape the next stage of our journey.

We are passionate about technology, customer service, and developing our people. If you're looking for an opportunity to grow your career in a supportive, forward-thinking business, we'd love to hear from you.

The role supports a wide range of businesses but focuses on Education clients, so we welcome candidates currently supporting MATs or secondary education who want to work in an MSP.

Key Responsibilities

Provide remote and telephone-based technical support to customers.

Diagnose and resolve technical issues across a range of customer environments.

Create and maintain knowledge base articles and technical documentation.

Ensure all incidents, requests, and changes are recorded accurately and managed through to resolution.

Deliver a high standard of service, maintaining excellent customer satisfaction levels.

Collaborate with colleagues to share knowledge and contribute to continuous service improvement.

We are seeking a motivated and customer-focused IT professional with experience working in a Service Desk or Helpdesk environment. The successful candidate will demonstrate:

• 2+ years of IT support experience within a Service Desk or Helpdesk environment.
• Good working knowledge of Microsoft 365, including Entra ID, SharePoint, and Intune.
• Experience supporting and administering Active Directory environments.
• Experience supporting Windows Desktop and Server operating systems.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
• Hands-on experience with a ticketing or service management platform.
• Experience providing support to the education sector, including school office staff, teachers, senior leadership, or multi-academy trust teams.
• Eligible to work in the United Kingdom.

Essential Technical Skills

If you have any of the following, that would be great and would fit with our current growth plans

• At least A levels or an apprenticeship.
• Ability to produce clear, accurate, and concise technical documentation.
• Understanding of IT security best practices and technologies, including next-generation firewalls.
• Experience with the Kaseya and/or Datto technology stack.
• Experience supporting Next Generation Firewalls, such as SonicWall or WatchGuard.
• Experience with Microsoft Azure.
• Knowledge of backup and disaster recovery solutions.

Competitive Salary of 28000-32000 GBP/year with regular reviews

22 days holiday per year plus bank holidays (increases after 3 years)

Contributory pension scheme (after 3-months)

Health Cash Plan (after probation)

Regular company events