IT Support Engineer

Securitas UK; Telford; On-site; GBP 28,000 - 40,000; Full time

Job summary

Northwood is seeking an IT Support Engineer to deliver second- and third-line end-user support across UK sites, focusing on Windows 11, cloud services, and security. You will assist with onboarding, device configurations, and ongoing IT improvements, ensuring reliable operations for production, logistics, and office teams.

The role offers full-time, on-site work with occasional travel to other UK sites; candidates should be proactive, customer-focused and capable of adapting to evolving

Qualifications

• Windows 11 configuration, troubleshooting, and user profile management.
• Cloud environments: Azure AD and Microsoft 365 administration.
• Cybersecurity principles: MFA, phishing prevention, access control, data protection.
• Advanced networking: LAN/WAN, Wi‑Fi, DHCP, DNS, VPN.

Responsibilities

• Provide second- and third-line IT support across UK sites, including cloud and infrastructure.
• Troubleshoot hardware issues on Windows 11 laptops, desktops, and mobile devices.
• Support Office 365 apps (Teams, Excel, Outlook, SharePoint, OneDrive).
• Assist onboarding/offboarding: account creation, device configuration, permissions.
• Maintain on-site and cloud services (Azure AD, Exchange, SharePoint).
• Help with IT asset management, licensing updates, and lifecycle.
• Contribute to IT improvements and multi-site projects across sites.
• Perform basic printer, handheld device, and peripheral troubleshooting.
• Support IT rollout of cloud migrations and automation initiatives.
• Document, test, and deploy IT improvement projects with the team.
• Be willing to travel occasionally to other UK sites.

Skills

Windows 11

Azure AD

Microsoft 365

MFA & security

Networking (LAN/WAN)

DHCP/DNS/VPN

PowerShell

Ticketing systems

Customer service

Problem solving

Job description

An insight into the role:

• Provide second-line technical support to employees across all UK sites, and third-line technical support with cloud and infrastructure.
• Assist with troubleshooting hardware issues on Windows 11 laptops, desktops, and mobile devices.
• Support users with Office 365 applications including Teams, Excel, Outlook, SharePoint, and OneDrive.
• Assist in maintaining on-site & cloud services (Azure AD, Exchange, SharePoint etc).
• Help with onboarding/offboarding processes including account creation, device configuration, and permissions.
• Support device management, security policies, updates, and application deployment.
• Contribute to IT asset management: equipment tracking, hardware lifecycle, licensing updates.
• Support the rollout of IT improvements and technology upgrades across sites.
• Perform basic printer, hand-held device and peripheral troubleshooting.
• Participate in digital transformation or cloud migration initiatives.
• Assist with documentation, testing, and deployment activities for IT improvement projects.
• Collaborate with colleagues across the IT team to deliver multi-site projects.

We’re looking for knowledge and understanding in the following areas:

• Windows 11 configuration, troubleshooting, and user profile management.
• Cloud environments, e.g. Azure Active Directory and Microsoft 365 administration.
• Cybersecurity principles such as MFA, phishing prevention, access control, and data protection.
• Advanced networking concepts (LAN/WAN, Wi‑Fi, DHCP, DNS, VPN).

Additional attributes we’re looking for:

• Strong customer service focus; strong communicate skills (colleagues at all levels).
• Problem-solving capability with a logical, methodical approach.
• Initiative to take ownership and accountability for projects asks.
• Ability to learn quickly and adapt to evolving technologies.
• Interest in cloud computing, automation, or scripting (PowerShell).
• Experience using ticketing or helpdesk systems.
• Demonstrate a proactive and positive attitude toward learning and development.
• Follow IT processes, documentation standards, and security protocols.
• Engage in continuous improvement by suggesting enhancements to IT services.
• Be willing to travel occasionally to other UK sites with members of the IT team.
• Represent IT in a friendly, solution-oriented manner across the business.

Join Northwood as IT Support Engineer and support the delivery of high-quality IT services across our dynamic business.

You will gain hands-on experience with modern cloud technologies and end-user support where you will help maintain and improve IT infrastructure, ensuring reliable operations for production, logistics, and office-based teams.

Please note: This role is full time, permanent, and based fully onsite with travel. Hybrid working is not offered with this role.