IT Support Engineer

Bennett And Game Recruitment; Stevenage; On-site; GBP 25,000 - 30,000; Full time

Job summary

A UK-based healthtech start-up in Stevenage is looking for an IT Support Engineer. The role involves providing IT support, testing, and repairs for their wearable technology products. This is an exciting opportunity in a mission-driven company that values its people and aims to improve the lives of those living with neurological conditions.

Benefits

Holiday package

Pension scheme

Qualifications

• Demonstrable experience in a support engineering role.
• Experience in 1st, 2nd or 3rd line support positions.
• Good technology knowledge and experience.

Responsibilities

• Complete testing and diagnostics on company product range.
• Communicate efficiently with customers and clients.
• Conduct repairs on products when needed.

Skills

Customer communication

Technology knowledge

Testing

Diagnostics

Repairs

Job description

Our client, based in Stevenage, are a rapidly growing UK-based healthtech start-up that's building wearable technology with the power to support people living with neurological conditions.
The company has moved from prototype to mass production in under a year, with international expansion planned later this year. Backed by full private investment and guided by strong social values, this is a rare chance to join a people-first business with purpose at its core.
They are looking for an IT Support Engineer to join the team and help with IT support, testing, diagnostics and repairs.

IT Support Engineer Job Overview
* Complete testing and diagnostics on company product range.
* Communicate efficiently with customers and clients on the product.
* Offer an easy support line within the business and with clients outside of it.
* Conduct Q&As and surveys.
* Help with discussion on repairs and conduct repairs on products when needed.

IT Support Engineer Job Requirements
* Demonstrable experience in a support engineering role (Open to similar or transferable experience)
* Experience working in either 1st, 2nd or 3rd line support networking positions, will be considered.
* Good technology knowledge and experience - testing, diagnostics and repairs.
* Need to be very personable and good with customer and client communication.
* Based within a commutable distance of Stevenage, Hertfordshire.

IT Support Engineer Salary & Benefits
* Salary - £25,000 to £30,000 (Depending on experience, skill and current qualifications).
* Monday to Friday (09:00am to 17:00pm).
* On-site position.
* Holiday package.
* Pension scheme.

Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy.

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.