German Technical Support Engineer Permanent

F4P; Guildford; Remote; GBP 25,000 - 35,000; Full time

Job summary

A technology company in Guildford seeks a German Technical Support Engineer who is fluent in English and business-level German. This permanent position involves translating and resolving customer issues related to software support, with opportunities for skill progression and various employee benefits including a pension scheme and healthcare.

Benefits

Days holiday plus bank holidays

Pension scheme

Parking at the office

Working hours flexibility

Casual dress code

Social events twice a year

Cycle to Work Scheme

Healthcare benefits

Discounts on gadgets and products

Free mobile with unlimited texts and calls

New phone every 2 years

Laptop provided

Discretionary bonus

Qualifications

• Experience of supporting software applications or helpdesk/desktop experience required.
• Knowledge in SQL, XML, and/or Report Builder is advantageous.

Responsibilities

• Translating customer issues to English speaking developers.
• Supporting software applications and providing customer service.

Skills

Fluent English

Business level German

Customer Service Skills

Technology Knowledge

Tools

SQL

XML

Report Builder

Job description

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German Technical Support Engineer Permanent, Guildford

Client: F4P

Location: Guildford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

0fb93d218801

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

What do you need?

• Fluent English is vital, plus business level German, to enable you to translate what the overseas customer is saying and describe the issues to English speaking Developers.
• Experience of supporting software applications or helpdesk / desktop experience, must have some technology knowledge, good telephone customer service skills.
• Ideally previous knowledge in SQL, XML and/or Report Builder is advantageous, although training will be provided in these systems.

What’s on offer?

• Opportunity to progress your skills and experience.
• Days holiday plus bank holidays, rising with length of service.
• Pension scheme.
• Parking at the office, currently working from home.
• Working hours: 8-4 or 9-6; 0.5 hours for lunch.
• Casual dress code.
• Social events twice a year – free.
• Cycle to Work Scheme.
• Healthcare benefits, including discounts at nearby gym and cycles.
• Discounts on gadgets and other products.
• Free mobile with unlimited texts and calls, 4GB data + extra for abroad calls.
• New phone every 2 years.
• Laptop provided.
• Discretionary bonus.
• Remote work since March.