IT Support Engineer

Ecruit; St Albans; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in IT solutions is looking for an IT Support Engineer to join their Helpdesk team. The role involves providing exceptional remote and on-site support, maintaining IT systems, and ensuring customer satisfaction. If you are organized, detail-oriented, and have a strong customer service ethic, this could be the perfect opportunity for you.

Qualifications

• 3-5 years previous experience in IT Support.
• Expert knowledge of Microsoft 365, Windows 10/11, MacOS.
• Strong customer service focus with excellent communication skills.

Responsibilities

• Provide remote and on-site IT support.
• Manage and maintain Microsoft 365 systems.
• Monitor network activity and server performance.

Skills

Customer Service

Troubleshooting

Communication

Tools

Microsoft 365

Autotask

DattoRMM

Job description

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The Role

Do you have a solid understanding of IT systems? Are you confident working independently and as part of a team in a fast-paced environment? If so, we have an exciting opportunity for you.

Omicron Solutions is currently seeking an approachable and customer-focused IT Support Engineer to join the Helpdesk team.

You will be responsible for resolving IT issues across software, hardware and networking, both remotely and on-site. You will maintain system documentation, monitor network activity and support the wider team with installations and configuration tasks.

This role is ideal for an outgoing person who takes pride in excellent customer service and has a strong understanding of IT systems.

If this sounds like the right role for you, we’d love to hear from you.

Key Responsibilities:

• Provide remote and on-site IT support to meet service targets.
• Accurately update the Helpdesk system with case notes and progress.
• Manage, maintain and deploy Microsoft 365 systems including Entra ID, Intune, Teams, SharePoint and Defender.
• Install and configure PCs, Macs, mobile devices and software.
• Deploy, manage and monitor Cyber Security systems.
• Support internal systems including desktops, laptops, applications and telephony.
• Monitor daily backups and server performance.
• Assist with server OS and hardware installations.
• Build strong relationships with customers and deliver a high level of service.
• Travel to client sites when required.
• Prepare daily reports on completed tasks.
• Support the team in continuously improving support services.

The Company

Omicron Solutions Ltd have been providing innovative IT systems and solutions since 1993. We specialise in all aspects of Information technology, whether you need support, a single PC, or a complex networked solution.

The Person

• 3 – 5 Years previous experience working in IT Support
• Expert knowledge of Microsoft 365, Windows 10/11, MacOS
• Previous experience and professional use of Autotask and DattoRMM tools.
• Confident communicator with excellent phone and client interaction skills.
• Able to work calmly under pressure.
• Organised and detail-oriented.
• Strong drive for high customer service.
• Proven analytical and logical troubleshooting approach.
• Full UK driving licence and access to your own car (preferred).
• Keen to learn and always looking to improve.