Apply now for IT Support Engineer (Liverpool Airport)

Hemmersbach GmbH & Co. KG; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT infrastructure services company is looking for an onsite Level 2 IT Support professional in London. In this role, you will address hardware and software problems directly with users, ensuring high customer satisfaction. You will be part of a dedicated support team in a pharmaceutical environment, managing requests with a strong sense of service.

Benefits

Buddy program

Internal career development program

International job opportunities

Medical cash plan

Onboarding program

Qualifications

• Previous experience within a regulated environment desirable but not essential.
• Experience resolving problems sitting with the user is essential.

Responsibilities

• Provide onsite level 2 IT support for users in hardware and software problems.
• Participate in on-call support and handle IT asset management.
• Address various tickets throughout the day with a customer-focused approach.

Skills

Customer-centric service

Problem resolution

Deskside technologies

Job description

Onsite level 2 IT support for your users in hardware and software problems

Contact us directly if you have any questions about this open job position

• Previous experience within a regulated environment desirable but not essential
• Experience resolving problems sitting with the user
• Strong Customer-centric levels of service.
• Comfortable in a number of deskside technologies.
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting

As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for Lab-based IT within our client's pharmaceutical facilities. You are fully supported by your Service Delivery Manager, and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done.

Your role is a varied, and will typically include the following:

• Participation in the On-Call Support
• Break/Fix activities
• IMACD
• IT Asset Management

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Internal career development program
• International job opportunities
• Medical cash plan
• Onboarding program

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