IT Support Engineer

TechNET IT; Oxford; On-site; GBP 4,000 - 40,000; Full time

Job summary

A leading IT company in Oxford is seeking a skilled IT Operations Engineer to ensure the smooth operation of end-user IT services. The role involves on-site support, troubleshooting, and contribution to IT service improvements, with a focus on technologies like Microsoft Office 365 and device management. The ideal candidate will possess strong communication skills and a proactive approach to the IT challenges faced by users.

Benefits

Competitive salary

Discretionary annual bonus

Up to 5% matched pension contribution

25 days annual leave + bank holidays

Employee Assistance Programme

Medicash health plan

Cycle to work scheme

Qualifications

• Proven experience in an on-site IT support role.
• Solid understanding of Windows systems and enterprise connectivity.
• Strong communication skills with a service-focused approach.

Responsibilities

• Provide hands-on IT support for site-based and regional users.
• Maintain and support technologies like Microsoft Office 365.
• Contribute to the continuous improvement of IT services.

Skills

Windows-based systems

Microsoft Office 365

Communication skills

Audio-visual technologies

Education

Microsoft certifications

Tools

Intune

SCCM

PowerShell scripting

Job description

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United Kingdom - oxford
Posted: 16/05/2025

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United Kingdom - oxford
Posted: 16/05/2025

Salary: £4K to £40K per Year
ID: 35987_BH

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OR

Job Title: IT Operations Engineer
Location: Oxfordshire
Salary: Up to £40k per annum

Overview

We are seeking a skilled and proactive IT Operations Engineerto join our team and ensure the smooth and secure operation of end-user IT services. This role involves direct on-site support and issue resolution across a range of technologies, including Microsoft 365 cloud services, enterprise device management, application deployment, shop-floor systems, printing, and more.

The successful candidate will be the go-to technical point of contact on-site, supporting users, resolving escalated incidents from the service desk, and playing a key role in maintaining global IT standards.

Key Responsibilities

Provide hands-on IT support for site-based and regional users, ensuring timely resolution of issues escalated by the global service desk.

Maintain, troubleshoot, and support technologies including:

Microsoft Office 365 cloud applications and services

Windows desktop and server environments

Device management (Intune, SCCM, Autopilot)

Application deployment

Manufacturing shop-floor systems

Audio-visual equipment and printing

Assist in Incident, Problem Management, and Service Request fulfilment in line with SLAs and KPIs.

Support asset and license management as directed by IT Operations leadership.

Ensure adherence to IT security measures and policies, maintaining cyber awareness and best practices.

Contribute to the continuous improvement of IT services and user satisfaction scores.

Provide operational documentation and support for new technologies and project deployments.

Build strong relationships with users, becoming a trusted advisor for IT services at the site.

Requirements

Essential:

Proven experience in an on-site IT support role or similar capacity.

Solid understanding of Windows-based systems, Office 365, and enterprise connectivity.

Experience supporting end-user technologies such as:

Microsoft desktop/server systems (AD, DNS, DHCP)

Microsoft Office 365 suite

Audio-visual and printing technologies

Strong communication skills with a service-focused approach.

Ability to prioritise tasks, manage time effectively, and adapt to changing business needs.

Desirable:

Microsoft certifications (OS, Office365, or Azure).

Experience with:

Intune, SCCM, Autopilot, PowerShell scripting

Citrix/RDS, Exchange, Teams, SharePoint

ERP or CRM systems (e.g., Microsoft Dynamics)

Additional languages beyond English are a plus.

What's on Offer

Competitive salary

Discretionary annual bonus

Up to 5% matched pension contribution

Life assurance (4x salary)

25 days annual leave + bank holidays

Employee Assistance Programme

Medicash health plan

Eyecare vouchers

Retail and service discounts

Salary sacrifice car scheme

Cycle to work scheme

Apply

OR

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IT Support Engineer

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Created on 29/06/2025 by TN United Kingdom