IT Support Engineer

Blenheim Schools; Milton Keynes; On-site; GBP 30,000 - 37,000; Full time

Job summary

Blenheim Schools is seeking an experienced IT Support Engineer to join the IT team at Akeley Wood School in Buckingham. The role provides 2nd line support, works with Service Desk, Infrastructure, Security and Projects, and is responsible for resolving incidents and maintaining Microsoft 365, AD and Google Workspace environments.

We require 3–5 years in 2nd/3rd line support, ITIL awareness, and a proactive, customer-focused approach.

Qualifications

• Professional qualification in IT and/or a related degree.
• 3–5 years' experience in a 2nd/3rd Line Support or MSP environment.
• Strong knowledge of Windows servers, desktop platforms, and Microsoft 365.
• Experience with Active Directory, Azure AD, Google Workspace, Jamf, and/or Intune.
• Good understanding of networking, cloud technologies, and IT security.
• Strong troubleshooting and problem-solving skills across hardware and software.
• Experience working within an ITIL-based support environment.
• Able to manage priorities, work independently, and perform effectively under pressure.
• Virtualisation, scripting, or VoIP experience would be advantageous.

Responsibilities

• Provide 2nd line support for incidents, service requests, and technical problems.
• Act as an escalation point for Service Desk engineers.
• Manage and resolve support tickets through to completion.
• Support Microsoft 365, Active Directory, Azure AD, and Google Workspace environments.
• Configure and maintain laptops, mobile devices, printers, and tablets.
• Manage devices using Jamf and/or Microsoft Intune.
• Support networking infrastructure, connectivity, and telephony systems.
• Assist with cybersecurity incidents, system improvements, and technology rollouts.
• Create and maintain technical documentation and knowledge base articles.
• Build strong relationships with users and provide excellent customer service.

Skills

2nd/3rd line support

MSP environment

Windows servers

Microsoft 365

Active Directory

Azure AD

Google Workspace

Jamf

Intune

Networking

ITIL

Troubleshooting

Education

IT qualification or related degree

Tools

Jamf

Intune

Google Workspace

Job description

Job Description

IT Support Engineer

Akeley Wood School, Buckingham, MK18 5AE

Up to £33,400 per annum (depending on experience)

37.5 hours per week, Monday - Friday

Permanent | 52 weeks

November 2026

Note: UK applicants only. This role does not offer sponsorship.

Akeley Wood School is a warm, vibrant, and welcoming community set across three beautiful rural campuses near Buckingham. We pride ourselves on our strong relationships, inclusive ethos, and commitment to delivering exceptional experiences for every student and family who walks through our doors.

Role Purpose

Are you an experienced IT professional who thrives on solving technical challenges and delivering outstanding customer service? If so, we want you to join our growing IT team as a proactive IT Support Engineer!

This is an excellent opportunity for someone with strong technical expertise who enjoys troubleshooting complex issues and wants to play a key role in supporting and improving IT services.

As an IT Support Engineer, you will:

• Provide 2nd line support for incidents, service requests, and technical problems.
• Work closely with Service Desk, Infrastructure, Security, Applications, and Projects teams.
• Act as a key escalation point, taking ownership of technical issues through to resolution.
• Build strong relationships with site stakeholders.

What You Will Be Doing

• Provide 2nd line support for incidents, service requests, and technical issues.
• Act as an escalation point for Service Desk engineers.
• Manage and resolve support tickets through to completion.
• Support Microsoft 365, Active Directory, Azure AD, and Google Workspace environments.
• Configure and maintain laptops, mobile devices, printers, and tablets.
• Manage devices using Jamf and/or Microsoft Intune.
• Support networking infrastructure, connectivity, and telephony systems.
• Assist with cybersecurity incidents, system improvements, and technology rollouts.
• Create and maintain technical documentation and knowledge base articles.
• Build strong relationships with users and provide excellent customer service.

What You Will Bring

• Professional qualification in IT and/or a related degree.
• 3-5 years' experience in a 2nd/3rd Line Support or MSP environment.
• Strong knowledge of Windows servers, desktop platforms, and Microsoft 365.
• Experience with Active Directory, Azure AD, Google Workspace, Jamf, and/or Intune.
• Good understanding of networking, cloud technologies, and IT security.
• Strong troubleshooting and problem-solving skills across hardware and software.
• Experience working within an ITIL-based support environment.
• Able to manage priorities, work independently, and perform effectively under pressure.
• Virtualisation, scripting, or VoIP experience would be advantageous.

About Blenheim Schools

Blenheim Schools is a growing family of innovative, high-quality independent schools committed to enabling outstanding futures for every student. Our ethos centers on truly understanding each child, their talents, character, and aspirations by providing a personalized, ambitious education that helps every child thrive.

We deliver a broad, enriching curriculum supported by tailored teaching and exceptional pastoral care. We celebrate individuality, nurture confidence, and champion every learner so they can discover their strengths and achieve their potential.

Joining Blenheim Schools means becoming part of a collaborative, forward-thinking community that values creativity, inclusion, and professional growth. Our teams are united by a shared belief in the power of education to transform lives and by a commitment to delivering outstanding experiences for students and families.

We are proud to be part of OFG Education, which was officially certified as a 'Great Place to Work' for the sixth year running in 2025.

OFG Education is committed to carrying out a fair, thorough, and efficient recruitment process in line with Keeping Children Safe in Education. While we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.