IT Support Field Engineer within East Midlands

OFG Education; East Midlands; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Life Assurance

Pension

Your Wellbeing Matters

Family Growth Support

Vista benefits

Job summary

OFG Education is seeking an IT Support Field Engineer to cover East Midlands. You will provide 2nd/3rd line support across multiple sites, on-site and remote, with regular travel within the region. The role includes incident management, user/account administration, and assisting with technology rollouts.

We value strong Windows/server skills, AD/Microsoft 365, Azure, and familiarity with Jamf/Intune and network equipment. A relevant IT qualification is desirable.

Qualifications

• 2nd/3rd line IT support experience, preferably in an MSP or school environment.
• Strong Windows desktop/server experience with AD, M365, Azure, and Google Workspace.
• Networking knowledge incl. LAN/WAN, Cisco Meraki and firewall basics.
• Familiarity with ITIL incident management and knowledge base documentation.

Responsibilities

• Resolve incidents and service requests across multiple sites in East Midlands.
• Act as escalation point for 1st/2nd line engineers and coordinate with IT teams.
• Provide on-site and remote IT support, manage user accounts and access.
• Assist with rollouts of new technology and maintain knowledge base.

Skills

2nd/3rd line IT support experience

Windows desktop & server

Networking fundamentals

ITIL processes

Scripting

Education

IT qualification (e.g., CompTIA A+/Microsoft Certification)

Tools

Active Directory

Microsoft 365

Azure

Google Workspace

Jamf

Intune

SharePoint

Cisco Meraki

Smoothwall

Job description

At OFG, we work smarter so you can spend more time doing what makes you happy!

Job Title: IT Support Field Engineer within East Midlands

Hours: 37.5 hours per week | Monday–Friday 8.30am-4.30pm

Salary: £35,000 per annum

Contract: Permanent | Full Time

UK applicants only | No sponsorship

About Us

At OFG Education, we believe every student deserves an education designed around who they are. Through high expectations, deep expertise and truly personalised education, we help students realise their potential and prepare for successful futures.

Building on more than 20 years of experience, we are bringing our approach to more students and communities around the world. Across the UK, Iberia and the Gulf, our schools combine the strength, expertise and high standards of an international education group with the individuality of each school and the communities they serve.

Whatever your role, joining OFG Education means contributing to our shared ambition: empowering every student to succeed through truly personalised education.

About the Role

Provide 2nd/3rd line support services as part of a wider team of experienced engineers to assist with the company's progression. The post holder would be responsible for assisting, fixing and maintaining general service requests, incidents and problems for multiple sites across the East Midlands region, escalating where necessary and assisting the wider IT Team with investigations and rollouts of new technology.

Key Responsibilities

• Resolve incidents, major incidents, service requests and technical problems, keeping users informed.
• Act as the escalation point for 1st and 2nd line support engineers.
• Manage relationships with assigned sites and provide on-site and remote IT support.
• Work with IT management, infrastructure and applications teams to improve services and resolve issues.
• Conduct root cause analysis and implement preventative measures for recurring problems.
• Manage P1 cyber and infrastructure incidents.
• Administer user accounts, permissions and access across Active Directory, Microsoft 365, Azure AD and Google Workspace.
• Support Windows servers, applications, printers, laptops, mobile devices and cloud telephony.
• Manage SharePoint, file servers, Jamf, Intune, web filtering and network equipment.
• Maintain knowledge base articles and share technical knowledge across the IT team.
• Follow company policies on safeguarding, health and safety, data protection and equality.

Technical Skills

• 3–5 years’ experience in 2nd/3rd line IT support or an MSP.
• Strong knowledge of Windows desktop and server environments.
• Experience with Active Directory, Microsoft 365, Azure and Google Workspace.
• Understanding of networking, including LAN/WAN, Cisco Meraki and Smoothwall.
• Experience with Jamf or Microsoft Intune.
• Strong troubleshooting, scripting, IT security and compliance skills.
• Knowledge of hardware, software, operating systems and service desk tools.
• Experience with ITIL processes, incident management and knowledge base documentation.
• Desirable knowledge of virtualisation, network management tools and VoIP systems.

Personal Skills and Experience

• Excellent communication, customer service and problem-solving skills.
• Ability to prioritise workloads, meet deadlines and work under pressure.
• Strong organisational skills, attention to detail and ownership of issues.
• Ability to work independently, collaborate with teams and manage challenging customers.
• Relevant IT qualification or ongoing professional development is desirable.

The post holder will be expected to travel to schools and office locations in the UK when required.

The post holder will be expected to do training and keep professional qualifications up to date and relevant to the post.

• Life Assurance
• Pension scheme with flexible contribution options
• Your Wellbeing Matters – mental and physical health support
• Family Growth Support, including enhanced maternity and paternity leave
• Flexible benefits via Vista, including discounts, Cycle to Work, Electric Car Scheme, critical illness cover, and more

We are committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

We are an Equal Opportunities Employer.

We reserve the right to close the vacancy early if a high volume of suitable applications is received.

OFG Education is committed to a fair, thorough, and efficient recruitment process in line with Keeping Children Safe in Education. While we aim to keep applicants informed, we do not accept liability for any loss of earnings or costs incurred due to delays or changes in compliance processes. All stages are subject to safeguarding checks and statutory requirements, which may affect timescales.