It Support Engineer

Better; Merley; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Birthday off

Christmas shutdown

Early finish Fridays

Central Bournemouth

Onsite gym

Cafe on site

EAP program

Staff awards

Training & development

Job summary

Better Bournemouth, England, is seeking an IT Support Engineer to own and run internal IT. You will manage Microsoft 365, CRM, and telephony, support daily IT issues, onboard new starters, and lead desk moves and process improvements in a dynamic, friendly team.

The role offers a competitive salary and a modern Bournemouth office with an onsite café, gym and accessible location near the beach.

Qualifications

• Experience troubleshooting hardware, software and user access issues.
• Strong Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive).
• Familiarity with CRM platforms (HubSpot preferred).
• VoIP/telephony management experience.

Responsibilities

• Provide responsive IT support to all employees.
• Administer and optimise Microsoft 365 and CRM/telephony systems.
• Set up new starters with devices and access; deliver IT inductions.
• Maintain hardware/software inventory and lifecycle tracking.
• Ensure IT security standards including MFA and device encryption.
• Keep IT documentation up to date.
• Identify improvements to IT processes and infrastructure.
• Support Rentals with remote phone system installations.

Skills

Troubleshooting

Customer focus

Independent work

VoIP systems

Tools

Microsoft 365 Admin

HubSpot CRM

Job description

IT Support Engineer Better Bournemouth, England, GB

Job Title: IT Support Engineer

Location: Bournemouth

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

This role is responsible for owning and running Better’s internal IT, ensuring every team member has secure, reliable access to the tools and systems they need. You’ll take control of our Microsoft 365 environment, CRM platform, and telephony systems, as well as oversee all day-to-day IT support. You’ll also lead on new starter onboarding, IT inductions, desk moves, and process improvements, keeping our growing team productive and secure.

Key Responsibilities:

• Provide responsive IT support to all employees, resolving hardware, software, and access issues.


• Administer and optimise Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and maintain the company’s CRM and telephony systems.


• Set up new starters with laptops, phones, headsets, accounts, and permissions; deliver IT inductions and support smooth desk moves.


• Maintain a clear inventory of hardware and software; track allocation and life cycle of equipment.


• Ensure IT security standards are met, including MFA, password policy, device encryption, and access control.


• Keep documentation up to date (system maps, IT processes, troubleshooting guides).


• Identify and implement improvements to internal IT processes, employee experience, and system reliability.


• Support future growth by advising on tools, licences, and IT infrastructure requirements.


• Provide remote support to the Rentals department, assisting with the installation and setup of phone systems for rental customers, troubleshooting any issues remotely and ensuring installations are completed smoothly and efficiently.

What we’re looking for:

• Experience troubleshooting hardware, software, and user access issues in an IT support environment.


• Strong Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive, security & compliance centre).


• Solid understanding of VoIP systems and telephony management.


• Experience with CRM platforms (HubSpot preferred, but any major CRM is useful).


• Strong troubleshooting and problem-solving skills; able to work independently and prioritise well.


• Proactive, organised, and detail-driven with a solutions-focused mindset.


• Clear and approachable communication style, able to support technical and non-technical users alike.


• Eligible to work in the United Kingdom.


• Annual salary: £30-35,000 per year


• Opportunity to work in a dynamic and supportive team environment.


• 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off and Christmas shutdown


• Early finish Fridays


• Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.


• Access to a confidential third-party Employee Assistance Programme (EAP), including an online GP service and counselling sessions whenever you need them.


• Monthly staff awards with quarterly dinner and drinks at top local restaurants.


• Ongoing training and development opportunities.


• Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.


• Access to discount at popular retailers

Full-time