IT Support Engineer – Hardware & Windows Pro (Manchester)

VIQU IT Recruitment; Manchester; Presencial; GBP 17 000 - 25 000; Tempo integral

Resumo da oferta

VIQU IT Recruitment is seeking an IT Support Engineer in Manchester to manage BAU workloads and provide 1st and 2nd line support across hardware, software, infrastructure and network.

The ideal candidate will be personable with a professional passion for delivering high quality IT support, with hands-on experience in Windows 10/11, M365, Intune and Active Directory, and a practical approach to ITIL processes. Commutable to Manchester five days a week.

Qualificações

• Experience providing 1st/2nd line IT support and hardware issue resolution.
• Strong knowledge of Windows 10/11 administration and support.
• Experience with Microsoft 365, Intune and Active Directory administration.
• Familiarity with ticketing systems and end-user support.
• ITIL practices experience; desirable in Gaming/Film/TV environments.

Responsabilidades

• Provide 1st and 2nd line support to end users across hardware, software, infrastructure and network.
• Troubleshoot and resolve issues related to M365, Active Directory and Windows 11.
• Own hardware incidents from diagnosis through repair or replacement.
• Manage Joiners, Movers and Leavers processes end-to-end.
• Diagnose and resolve network connectivity and related issues.
• Contribute to IT project work and ITIL best practices.

Conhecimentos

1st/2nd line support

Customer service

Problem solving

Communication

Ferramentas

Windows 10/11

Microsoft 365 (M365)

Intune

Active Directory

Ticketing system

Descrição da oferta de emprego

VIQU IT Recruitment is seeking an IT Support Engineer in Manchester to manage BAU workloads and provide 1st and 2nd line support across hardware, software, infrastructure and network.

The ideal candidate will be personable with a professional passion for delivering high quality IT support, with hands-on experience in Windows 10/11, M365, Intune and Active Directory, and a practical approach to ITIL processes. Commutable to Manchester five days a week.