IT Support Engineer

Vix Technology; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an IT Support Engineer, where your passion for technology and customer service will shine. In this dynamic role, you'll be part of a collaborative team, providing essential support to internal users and ensuring smooth operations across various systems. With opportunities to learn and grow, you’ll contribute to innovative IT projects and enhance user experiences. This position offers a supportive environment where your skills will be valued, and your career can flourish. If you’re ready to make a difference in public transportation technology, this is the perfect opportunity for you!

Benefits

Private Healthcare

Income Protection Scheme

Pension

Group Life Assurance

Cycle to Work Scheme

Electric Car Benefit Scheme

Employee Assistance Programme

Eyecare and Optometry Vouchers

Qualifications

• Tertiary qualification in Information Technology or related discipline.
• Ability to work independently and as part of a team.

Responsibilities

• Provide first-line IT support and resolve incidents via service desk.
• Set up and support user devices and troubleshoot issues.

Skills

Customer Service

Communication Skills

Troubleshooting

Documentation

Education

Tertiary qualification in Information Technology

Tools

Google Workspace

Microsoft 365

Jira

Confluence

Job description

Make The Connection.

Vix Technology is a global leader in providing innovative solutions for public transit, believing that accessibility should be a standard. With over 35 years of experience and systems deployed in more than 200 cities worldwide, we take a modular approach to integrate various partners and technologies, creating best-in-class solutions. Our dynamic team consists of over 450 dedicated professionals across 12 offices globally, spanning APAC, Europe, and North America. We pride ourselves on fostering a flexible and collaborative work environment that empowers our employees to connect and excel.

If you are passionate about making a difference in public transportation and thrive in a team-focused atmosphere, we invite you to apply and contribute to our vision of a more connected world.

The ability to attend our Manchester offices on-site, full time, 5 days per week is a requirement for this role.

Find out more about your new workplace!

We’re looking for a motivated and enthusiastic IT Support Engineer to join our Corporate IT team in Manchester, UK. Reporting to the IT Operations Manager, this is an entry/mid-level opportunity for someone eager to grow their career in IT, supporting internal users and gaining exposure to a wide range of systems and technologies.

You’ll work alongside experienced engineers and play a key role in keeping our internal platforms running smoothly by providing first-line support, maintaining hardware and software, and contributing to process improvement and documentation.

What will you be responsible for?

• Providing Follow the Sun (F-T-S) first point resolution/escalation of IT incidents and service requests through the IT service desk platform, within set SLA
• Responding to and resolving IT incidents and service requests via our internal service desk platform
• Setting up and supporting user devices (laptops, monitors, peripherals, phones) and onboarding/offboarding employees
• Troubleshooting basic hardware, software, and network issues
• Supporting meeting room technology and collaboration tools
• Logging and maintaining documentation and asset registers
• Escalating complex issues to senior engineers where required
• Assisting with the development and deployment of internal IT projects within the Corporate IT environment.

What does our ideal candidate look like?

You will recognise that IT is a customer service industry and prioritise delivering a smooth user experience and effective communication to our user base. You will be a proactive technician who actively seeks opportunities to improve your skills and the IT environment. Attention to detail and recognising that standardisation and documentation are essential to our success. You will be someone who loves to be social and have fun, be an approachable team member and actively contribute to the culture of the Corporate IT department and Vix Technology.

Essential Qualifications

• Tertiary qualification in Information Technology, or related discipline
• Ability to work independently, and as part of a globally decentralised team
• Enthusiastic personality with excellent communication skills

Desirable (but not essential)

• ITIL Foundations Certification
• Previous experience in a service desk or IT support role (including internships or volunteering)
• Exposure to tools like Google Workspace, Microsoft 365, Jira/Confluence
• Relevant industry recognised certifications are considered advantageous but not essential (e.g., CompTIA A+, MTA, Microsoft, Cisco)

What’s in it for you?

Besides the opportunity to work for a global company that is customer and people focused, we offer:

• A focus on learning and development
• A great team of like-minded professionals
• Private Healthcare
• Income Protection Scheme
• Pension
• Group Life Assurance
• Cycle to Work Scheme
• Electric Car Benefit Scheme
• Employee Assistance Programme
• Eyecare and Optometry Vouchers

Sounds good? Then apply now. Get on board today!

Add your resume and anything else to showcase why you would be a great addition to our team.We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK.

No recruitment agencies, please! We won’t accept any introductions.

Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.