IT Support Engineer

Destination Sport Travel; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading sports travel company as an IT Support Engineer in Manchester, ensuring the reliable running of IT systems. The role involves managing desktop setups, supporting projects, and fostering security while working in a dynamic environment. Ideal for candidates with IT experience looking to advance their career in a fast-paced setting.

Qualifications

• Experience in a similar role within a fast-paced business.
• Knowledge of IT risks and mitigations.
• Understanding of Windows Server and Azure AD.

Responsibilities

• Ensure reliable running of IT systems through proactive/reactive actions.
• Provide technical support to internal team and stakeholders.
• Assist with technical project delivery for IT and business-driven projects.

Skills

Windows Server

Azure AD

DNS

DHCP

Office 365

Customer Service

Education

ITIL Foundation

Tools

Microsoft 365

Job description

Destination Sport

IT Support Engineer

This role is based in our Manchester office, you must live within a commutable distance. Occasional domestic / international travel to remote offices

Welcome to Destination Sport Group where we set the global standard in sports travel, offering a uniquely holistic approach to partnerships not seen before. Our unique global sports travel business offers our partners the very best in everything they need in order to succeed. We are proud to have 7 market leading sports travel companies in our group, helping millions of customers to enjoy sport. https://destinationsport.com/ Our new IT Support Engineer will be responsible for ensuring the reliable running of the IT systems throughout Destination Sport Group through both proactive and reactive action. Provide technical support and technical project delivery to both the internal IT team and wider Business Stakeholders.

This is a varied & hands on role, as our new IT Support Engineer you will:

• Work with our 7 sport companies within Destination Sport to ensure our Desktop estate across all sites is maintained. Resolve any incidents, problems or requests associated with the below:
• Desktop / Laptop Builds
• Azure Active Directory
• Automated Software Deployment
• Print Management
• Office 365 / Exchange Online
• Email / Web Filtering
• Asset management
• Network Patching
• Remote Site Management
• System Security
• Work closely with the existing IT Infrastructure Manager to ensure security for office based & remote workers.As an ISO27001, BS10012, ISO22301 and Cyber Essentials Plus accredited business you must always carry out your role according to company IT policies.
• Assist with the handling of confidential information by ensuring appropriate file permissions are set
• Verify Microsoft 365, AD & AV set-up is as per company policy including memory stick blocking etc
• Assist with user education
• Check and be ready for disaster recovery or business continuity plans to be brought into action
• Carry out critical checks that enable proactive action to prevent any significant failure
• Act as a key technical support to assist with Technical Project Delivery for both IT & business driven projects i.e rollout of new technical solutions, network links upgrades & branch moves
  
  

To be successful within this role, our ideal candidate will:

• Have experience in a similar role within a fast paced business
• Demonstrate enthusiasm for IT
• Have a proven record in a fast paced commercial environment
• Have an understanding of IT risks and the importance of suitable mitigations
• Possess a working knowledge of AV systems
• Have reasonable in-depth knowledge of Windows Server, Azure AD, DNS, DHCP & DHCP/ IP
• Have working experience with Windows 10 system Administration
• Possess experience with Office 365 & desktop imaging/ Autopilot
• Have the ability to provide friendly internal customer service in an often high pressured role
• Be proactive with the ability to multitask - ensuring technical requests are see through to completion
• Be a diligent personality, ensuring preparations are made in advance for a task with resolutions in mind for any issues that arise
• Be a collaborative team member who is able to work as part of a wider team
  
  

Highly Desirable

• Vendor Management
• Business continuity awareness
• Technical Project Delivery
• Professional experience/ awareness of ISO27001, ITIL & PCI Security
• Exposure to system migrations i.e. On Premise to O365
• Experience with SharePoint Administration
• Cloud technologies : Azure & SaaS based solutions
• ITIl Foundation
• Microsoft courses/ qualifications
  
  

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