1st Line IT Support Engineer

Building Design Partnership Limited; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise leader dans le design multidisciplinaire recherche un '1st Line IT Support Engineer' pour son bureau de Manchester. Ce poste offre l'occasion de travailler avec une équipe dédiée tout en acquérant de l'expérience sur plusieurs technologies, dans un environnement inclusif et flexible. Vous serez responsable du support informatique et de la maintenance des systèmes, tout en contribuant à un environnement de travail dynamique et innovant.

Benefits

Programme de partage des bénéfices

Assurance maladie privée

Plan de développement professionnel

Événements sociaux et sportifs

Qualifications

• Min 3 ans de résidence au Royaume-Uni au cours des 5 dernières années.
• Antécédents professionnels et éducatifs vérifiables sur les 3 dernières années.

Responsibilities

• Agir comme point de contact principal pour le support IT global BDP.
• Offrir une assistance basées sur notre base de connaissances.
• Maintenir à jour le statut des tickets avec le personnel.

Skills

Communication verbale et écrite

Systèmes d'exploitation Microsoft

Microsoft 365

Fondamentaux de mise en réseau (DNS, DHCP)

Plateforme ITSM Freshservice

Job description

Monday – Friday 9:00-17:30 (flexible/hybrid working may be an option)

We are seeking a 1st Line IT Support Engineer to join our existing team in the Manchester Studio. Working with and being supported by a dedicated Central Services team, you will gain exposure to multiple technologies whilst working on our in-house ITSM platform.

About the role

Duties and responsibilities

Act as the primary point of contact for global BDP IT Support

Offer guidance from our knowledgebase and attempt first time fixes with staff

Contribute to our knowledgebase as solutions are discovered

Consistently hit initial response targets to queries raised via our support channels

Escalate tickets in a timely manner, ensuring SLA targets remain achievable

Accurately record all relevant information in our ticketing platform, allowing the wider team to handle escalated tickets efficiently

Keep staff updated on the progress of their tickets.

About us

BDP is a leading, global, multidisciplinary design practice united by a shared purpose: to design a world that’s built for good. For more than 60 years, we've been solving problems, creating innovative spaces, and pushing the boundaries of what’s possible. From the start, we've been pioneers in the world of design, and our legacy is built on the meaningful, people-centred places we've brought to life.

We are a diverse, international practice of architects, engineers, designers, and urbanists. We work closely with our clients, users, and communities to craft spaces for living, working, learning, and enjoying life across the globe. With studios spanning the UK, Ireland, Europe, Asia, and North America, our reach is as broad as our expertise. And since joining forces with Japan’s Nippon Koei in 2016, our ability to deliver integrated, impactful design has only grown stronger.

Our work is rooted in creativity, quality, and collaboration. We believe that great design removes barriers and opens new possibilities, all while meeting the demands of a constantly evolving world. Whether we’re designing homes, workplaces, or public spaces, we always put people at the heart of our thinking, ensuring that the environments we create are not just functional, but also inclusive, beautiful, and socially and environmentally responsible.

We’re proud of the places we've shaped and the lives we've touched, and we are committed to continuing our mission of designing a better, more connected world—one that leaves every place better than we found it.

About you

Skills and experience

Excellent verbal and written communication skills

Knowledge of Microsoft operating systems

Knowledge of Microsoft 365.

Knowledge of networking fundamentals (DNS, DHCP)

Experience with Freshservice ITSM platform.

Due to the nature of the project, the successful candidate would be required to undergo a security clearance process and therefore you will be required to have at least 3 years of UK residency within the last 5 years. We will also need to confirm your employment/educational history over the last 3 years to qualify.

BDP offers

In return, BDP can offer you a wide range of learning opportunities to encourage personal and professional career development. From sponsorship to profession led CPD events, we also offer annual appraisals and a mentoring scheme that is supported by our internal online learning platform.

We are committed to being an employer of choice and offer a competitive remuneration and benefits package that includes an employee profit share scheme, tax efficient smart benefits, private medical insurance, life insurance, long term sickness insurance, interest free season ticket loans, health screening, opportunity to buy/swap holidays and enhanced maternity and paternity provision, plus many more.

We offer regular international, and studio based social, sporting and charitable events. Some recent events include month-end socials, a hiking club, wellbeing webinars and toolbox talks. Our variety of employee forums gives everyone the platform to have a voice and be heard which drives cultural changes and helps to create an engaged, inclusive organisation.

To apply please click on the ‘Apply’ button below. You will then need to complete the online application form and attach a CV and cover letter (<400 words) that outlines how your skills and experience fulfil the requirements of this position.

BDP is actively fostering an inclusive organisation where people can be themselves and everyone has a sense of belonging. We want our teams to be diverse at every level, reflecting the communities we design for. As designers, we will create spaces for all that promote equity, wellbeing and participation within the built environment. We actively encourage people from a variety of backgrounds with different skills, professional and life experiences, to join us and help us to achieve our aspirations. We also welcome applications from candidates who wish to work flexibly. BDP also operates a hybrid working policywhich is usually three days in the office and two days working from home.

No agency or third part applications please.