IT Support Engineer

Ascent People; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ascent People seeks an IT Support Engineer for a growing organization in Runcorn, England. This office-based role involves customer support, troubleshooting, and installation of software with potential for occasional travel. Ideal candidates will have experience in client-facing roles, strong problem-solving skills, and knowledge of TCP/IP networks.

Benefits

25 days holiday plus Bank Holidays

6% contributory pension scheme

Weekly Payment for Out of Hours

Laptop and phone provided

Qualifications

• At least 1 year in a client-facing IT Support role.
• Understanding of TCP/IP networks, Firewalls, IIS, and FTP.
• Experience with SQL Server installation and scripting.

Responsibilities

• Provide customer support, communicating via telephone and remote access.
• Install server software and support device configuration.
• Conduct customer training at the training center or on-site.

Skills

Problem-solving

Client-facing experience

TCP/IP networks

Customer support

Scripting languages

Microsoft SQL

Communication skills

Job description

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*Please only apply if you can commute to the office 5 days a week*

IT Support, 1st Line Support, 2nd Line Support, Service Desk, Customer Facing, Software Support, Systems Support.

This is an office based role, 5 days a week, Runcorn, Cheshire, Merseyside

My client, a growing organisation is looking for an experienced IT Support / Application Support Engineer with an exceptional client-facing/customer-facing background to join its growing team.

Your duties as an IT Support Engineer will include;

* To provide customer support day to day via the telephone and remote access, communicating with the customer’s IT/IS departments
* Very occasional travel to client site (this will primarily be in the UK but can be globally)
* Installing server software onto a customer’s environment
* Supporting the installation, set-up, configuration and commission the connected devices all to a customers specification – full training will be given.
* Establish the network communications to all line devices and associated systems and carry out system testing as part of the commissioning process (if you have an understanding of TCP/IP networks that would be an asset)
* You will need to identify and escalate issues to relevant departments when necessary and support our Engineering team remotely with your expertise in the latest software releases
* Customer training on my clients products, based in my clients training centre or on site as required.
* Out of hours on-call rota that you will be part of which you will be rewarded for.

As an experienced Application Support / IT Support Engineer you will have most of the following experience;

* At least 1 year of experience working in a client-facing IT Support role

* An innovative approach to problem-solving with the ability to utilise and share knowledge with others in the team and across the company.

* Ideally (but not essential) a good understanding of installation and setup of Microsoft SQL Server including intermediate scripting skills.

* A full understanding of TCP/IP networks including features such as Firewalls, IIS, and FTP.

* Full cycle software implementation experience.

* End user and project team training skills.

* Flexibility and willingness to undertake support across the UK, Europe and potentially other areas of the world. Notice always provided.

* Full UK passport and UK driving license Beneficial

* Exposure to scripting languages such as XML, XSLT, ASP

* Knowledge of other Microsoft SQL tools including SSRS, SSAS, SSIS

* Experience of industrial devices and communication protocols

* Another spoken language – German, Spanish, French

The role will report directly to the Software Engineering Director and will involve daily contact with customers both by telephone and on-site, suppliers, and colleagues with respect to infrastructure and software deployment functions.

The role is office-based, the location being close to Runcorn/ Frodsham, Cheshire, with the potential of site visits for support purposes.

Benefits for the IT Support Engineer role include;

A highly competitive, salary, a laptop and a phone will be made available as part of the role. A 6% contributory pension scheme (available upon successful completion of 3 months of service) 25 days holiday (plus Bank Holidays) Weekly Payment for Out of Hours, plus an amount per call received

If you are interested in this IT Support Engineer role then please send your CV for immediate consideration

Ascent People is acting as an employment agency for this role and applications from all ages and backgrounds will be considered.