IT Support Engineer

IMT Resourcing Solutions; Littledean; On-site; GBP 40,000 - 60,000; Full time

Job summary

IMT Resourcing Solutions is seeking an IT Support Technician to provide first-class support across the business, primarily on-site in the UK with occasional overseas travel. You will handle incidents via helpdesk, assist with software and hardware requests, and contribute to a modern Windows-based environment while supporting users in UK and global offices.

The role involves building hardware for new users, administering Active Directory, and collaborating with the IT team to manage workload

Qualifications

• Experience in a similar IT support / helpdesk role.
• Working knowledge of Active Directory and Windows 11.
• Basic experience of Windows Server (2016, 2019 and/or 2022).
• Demonstrable hardware support experience (PCs, laptops, printers, multi-function devices).
• Strong general knowledge of IT systems and troubleshooting.
• Full UK driving licence.

Responsibilities

• Respond to user queries, incidents and issues via the IT helpdesk, email and phone.
• Support internal users with software, hardware and service requests across UK and global offices.
• Prioritise and manage multiple open support cases at any given time.
• Administer Active Directory: user account creation, modification and removal, computer management, security and access rights.
• Build and configure hardware for new users and provide initial system training.
• Assist colleagues in the wider IT team during peaks in workload within the IT service/support area.
• Produce clear technical communication and reports where required.

Skills

Active Directory

Windows 11

Windows Server

Hardware support

Troubleshooting

Driving licence

VMware

Veeam

Intune

Virtualisation exposure

Tools

VMware

Veeam

Microsoft Intune

Job description

Salary: £40,000 - 60,000 per year

Requirements:

• Experience in a similar IT support / helpdesk role
• Working knowledge of Active Directory and Windows 11
• Basic experience of Windows Server (2016, 2019 and/or 2022)
• Demonstrable hardware support experience (PCs, laptops, printers, multi-function devices)
• Strong general knowledge of IT systems and troubleshooting
• Full UK driving licence
• Desirable:
• Experience with Veeam
• Experience with Microsoft Intune
• Some virtualisation exposure (VMWare, Hypervisor, Nutanix)

Responsibilities:

• Respond to user queries, incidents and issues via the IT helpdesk, email and phone
• Support internal users with software, hardware and service requests across UK and global offices
• Prioritise and manage multiple open support cases at any given time
• Administer Active Directory: user account creation, modification and removal, computer management, security and access rights
• Build and configure hardware for new users and provide initial system training
• Assist colleagues in the wider IT team during peaks in workload within the IT service/support area
• Produce clear technical communication and reports where required

Technologies:

• Active Directory
• Hardware
• Support
• Microsoft Intune
• Security
• VMware
• Veeam
• Windows
• Cloud

More:

We are a leading organization hiring an IT Support Technician to provide first-class support to users across the business in Cinderford. This role offers the opportunity to be a key part of our IT function, resolving issues, improving user experience, and supporting a modern Windows-based environment. Join our established IT team to work with a broad range of technologies while supporting users across UK and global offices. We provide opportunities for technical skills development, and the role includes office-based work with some UK and occasional overseas travel.

last updated 36 week of 2026