IT Service Desk Analyst

BTL IT Solutions Ltd.; West of England; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

On-site parking

Job summary

BTL IT Solutions Ltd. is a Bristol-based IT services provider supporting a bluechip FTSE 100 aerospace customer. The role sits on-site at Western Approach, Severn Beach, Bristol, and is part of a UK-wide virtual team.

You will triage and resolve first-line tickets, then provide second-line support for Windows 10, Office, and Teams while administering Entra ID/AD and Intune. Experience with SCCM, remote tools (RDP, Dameware), Mimecast, VOIP, and desktop deployment is required, along with a

Qualifications

• 2 years IT support experience in service desk or desktop support.
• Knowledge of Windows 10, Office, Teams, and desktop support.
• Experience with Entra ID/Active Directory and Microsoft Intune.
• Familiarity with SCCM deployment and remote tools.
• Experience with Mimecast, VOIP, desktop/laptop deployment, patching, and basic network support.
• A-Level education or equivalent.
• Ability to work in the United Kingdom and BPSS clearance.
• Commitment to customer focus, service quality and delivery.
• 3-month probation period.

Responsibilities

• Answer calls and triage tickets at first line.
• Provide second line support for Windows 10, Office and Teams.
• Administer Entra ID/AD and support Intune.
• Manage hardware maintenance with third-party warranty providers.
• Support Mimecast and VOIP services.
• Use service management system to resolve calls.
• Deploy software via SCCM and provide remote support (RDP, SCCM Remote Control, Teams, Dameware).
• Deploy desktops and laptops to users.
• Carry out patching and first line network support.
• Participate in desktop environment change control.
• Support UK-wide bluechip FTSE 100 aerospace customer on-site at Western Approach, Severn Beach, Bristol.

Skills

IT support

Windows 10

Microsoft Office

Microsoft Teams

Entra ID/AD

Microsoft Intune

SCCM

RDP

Dameware

Mimecast

VOIP

UK work eligibility

Education

A-Level

Tools

SCCM

RDP

Dameware

Intune

Job description

Salary: £26,000 - 29,000 per year

Requirements

• We are looking for someone with 2 years of IT support experience, ideally in a service desk or desktop support environment.
• We require knowledge of Windows 10, Microsoft Office, Microsoft Teams, and general desktop support.
• We need experience with Entra ID/Active Directory administration and Microsoft Intune.
• We require familiarity with SCCM software deployment and remote support tools such as RDP, SCCM Remote Control, Teams, and Dameware.
• We value experience supporting Mimecast email archiving, VOIP systems, desktop and laptop deployment, and basic patching and first line network support.
• We prefer A-Level education or equivalent.
• We require the ability to work in the United Kingdom.
• We require candidates to be free from a criminal record and willing to undergo UK BPSS security clearance.
• We are looking for someone who shares our commitment to customer focus, service quality, and delivery.
• We expect the successful candidate to complete an initial 3-month probation period.

Responsibilities

• We answer calls and triage all types of tickets at first line level.
• We provide second line support for Windows 10, Office, Microsoft Teams, and related desktop services.
• We administer Entra ID/Active Directory and support Microsoft Intune.
• We manage hardware maintenance through third-party warranty providers.
• We support Mimecast email archiving and VOIP services.
• We manage and resolve calls using our service management package.
• We deploy software via SCCM and provide remote support using RDP, SCCM Remote Control, Teams, and Dameware.
• We deploy desktops and laptops to new and existing users.
• We carry out patching and provide first line network support.
• We participate in change control for the desktop environment.
• We support a bluechip FTSE 100 aerospace customer in a high-tech manufacturing environment.
• We work as part of a UK-wide virtual team while being based on our customers site in Western Approach, Severn Beach, Bristol.

Technologies

• Active Directory
• Hardware
• Support
• Microsoft Intune
• Network
• Security
• Windows

More

We are BTL IT Solutions, supporting a bluechip FTSE 100 aerospace customer in a highly interesting high-tech manufacturing environment. The role is based at our customers site at Western Approach, Severn Beach, Bristol, and is part of a UK-wide virtual team. We pride ourselves on the quality and delivery of our services, and we are looking for someone who shares our commitment to customer focus and service excellence. This is a full-time role with a salary of £26,000 to £29,000 per year, on-site parking, an initial video interview followed by a face-to-face interview, and an initial 3-month probation period.

last updated 36 week of 2026