IT Technician

Tech Mahindra; Fort William; On-site; GBP 63,000 - 103,000; Full time

Job summary

Tech Mahindra in Fort William is seeking a Junior IT Support Technician to provide first-line user support via phone, email or ticketing system. You will troubleshoot PC/laptop issues, handle password resets, software installation, and network access (Wi-Fi/VPN).

Set up IT equipment, assist with onboarding, and log tickets. On-call escalation to senior staff as needed, with documentation duties and a learning mindset.

Qualifications

• Basic understanding of Windows operating systems and Microsoft 365.
• Familiarity with common IT tools (e.g., email, printers, VPN, Teams).
• Experience with ticketing systems (ServiceNow).
• Basic knowledge of Active Directory or user management.
• Prior experience in a helpdesk or support role.

Responsibilities

• Provide first-line support for end users via phone, email, or ticketing system.
• Troubleshoot and resolve common IT issues, including PC and laptop problems.
• Troubleshoot and resolve password resets and account access issues.
• Troubleshoot and resolve software installation and basic configuration.
• Troubleshoot and resolve network connectivity (Wi-Fi, VPN).
• Set up and prepare IT equipment (laptops, desktops, mobile devices).
• Assist with onboarding and offboarding of employees (user accounts, hardware setup).
• Log, track, and update support tickets in the IT service management system.
• Escalate more complex issues to senior IT staff when required.
• Maintain basic documentation and user guides.

Skills

Problem-solving

Troubleshooting

Communication skills

Independent worker

Team player

Customer-focused

Patient

Organized

Detail-oriented

Willing to learn

Education

IT education or certification

Tools

ServiceNow

Active Directory

Microsoft 365

Windows

VPN

Job description

Salary: £63,000 - 103,000 per year

Requirements

• Basic understanding of Windows operating systems and Microsoft 365
• Familiarity with common IT tools (e.g., email, printers, VPN, Teams)
• Good problem-solving and troubleshooting skills
• Strong communication skills with a service-minded attitude
• Ability to work independently and as part of a team
• Relevant IT education or certification (or equivalent experience)
• Experience with ticketing systems (e.g. ServiceNow)
• Basic knowledge of Active Directory or user management
• Prior experience in a helpdesk or support role
• Customer-focused and patient
• Organized and detail-oriented
• Willingness to learn and develop IT skills

Responsibilities

• Provide first-line support for end users via phone, email, or ticketing system
• Troubleshoot and resolve common IT issues, including PC and laptop problems
• Troubleshoot and resolve common IT issues, including password resets and account access issues
• Troubleshoot and resolve common IT issues, including software installation and basic configuration
• Troubleshoot and resolve common IT issues, including network connectivity (Wi-Fi, VPN)
• Set up and prepare IT equipment (laptops, desktops, mobile devices)
• Assist with onboarding and offboarding of employees (user accounts, hardware setup)
• Log, track, and update support tickets in the IT service management system
• Escalate more complex issues to senior IT staff when required
• Maintain basic documentation and user guides

Technologies

• Active Directory
• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• ServiceNow
• VPN
• Windows
• Office 365

More

We are looking for a Junior IT Support Technician to provide first-line technical support to end users. The role involves assisting with common IT and PC-related issues, ensuring users can work effectively with minimal disruption.

last updated 36 week of 2026