IT Support Engineer

Berenberg; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private pension plan

30 days holiday allowance

Private health insurance

Life insurance

Flexible working hours

Enhanced parental leave

Employee Assistance Programme

Job summary

Berenberg seeks an IT Support Engineer to provide hands-on technical support across Citrix, Windows, Office 365, and modern management platforms. You will assist with on-site and remote troubleshooting, liaising with multiple teams to resolve incidents efficiently.

The role requires flexibility for occasional weekend/out-of-hours work and travel to conferences. The London team values collaboration and robust IT service delivery in a private banking environment.

Qualifications

• Extensive knowledge of Citrix, Windows OS, Office365, Intune, and telephony systems.
• Experience supporting Windows Server, Windows 10/7, AD, GPO, Citrix XenApp, and mobile devices.
• Familiarity with Azure, printers, UC systems, and network basics.

Responsibilities

• Diagnose software and hardware issues via phone, remote, or desk-side support.
• Provide internal IT workplace support across diverse technologies.
• Collaborate across business units to manage incidents and requests.

Skills

Citrix

Windows OS

Office365

Intune

Fidessa

Bloomberg

Cisco Telephony

Group Policy

Active Directory

Citrix XenApp

UMS Admin

Mobile devices (Apple)

Mac support

Azure

Printers

Tools

ServiceNow

Job description

Salary: £60,000 - 90,000 per year

Requirements:

• We are looking for an IT Support Engineer with extensive knowledge of Citrix, Windows OS, Office365, Intune, Fidessa, Bloomberg, Cisco Telephony, and basic network knowledge.
• We are looking for proven experience supporting Windows Server, Windows 10/7, Group Policy, Active Directory, Citrix XenApp, UMS Admin, mobile devices (Apple), Mac support, Intune Admin, telephony, Azure, printers, thin clients (HP and IGEL), desk setup, Bloomberg, Fidessa, Microsoft Office, Uniflow Print Server, IPC, and Cisco Telephony.
• We are looking for knowledge of LAN, WAN, and Wi-Fi networks and technologies, as well as leased lines.
• We are looking for effective time management skills, including the ability to multi-task, organize, and prioritize daily business and IT projects.
• We are looking for flexibility for occasional weekend work and out-of-hours support, with willingness to travel to support our conferences.

Responsibilities:

• We diagnose software and hardware issues and work toward technical fix solutions over the phone, remotely, or in person at the desk side.
• We provide internal technical support for all IT workplace-related requests.
• We work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems, and requests.
• We answer IT requests via tickets in ServiceNow, phone, email, live chat, or instant message, and explain solutions in technical and non-technical terms.
• We support the business onsite, by phone, and remotely with comprehensive issue resolutions.
• We provide IT support at offsite conferences.
• We perform administrative tasks in IT systems.
• We participate in IT projects, including mobile device migration projects.

Technologies:

• AI
• Active Directory
• Azure
• Citrix
• Cisco
• Hardware
• Support
• LAN
• Machine Learning
• Mobile
• Network
• ServiceNow
• Windows
• Cloud

More:

We are a leading European private bank with over 430 years of experience, deep-rooted history, and a strong focus on innovation. Our Innovation & Technology division in London offers an environment where our technology teams work closely with our business units on legacy systems, modern technologies, AI, machine learning, and highly automated trading applications. We value working on site because we believe it fosters creativity, efficiency, and strong collegial relationships. We offer a private pension plan with a 10% base salary contribution, a generous 30-day holiday allowance, private health insurance, life insurance, flexible working hours, enhanced parental leave policies, and an Employee Assistance Programme. We are an Equal Opportunities Employer and value diversity, inclusion, and personal development.

last updated 36 week of 2026