IT Support Engineer

Ranson Barnes Recruitment Limited; Leicester; On-site; GBP 26,000 - 34,000; Full time

Job summary

Ranson Barnes Recruitment Ltd is seeking an IT Support Technician for its Leicester site. You will provide hands-on IT support spanning hardware, software, networks, and core business systems, with a focus on ERP administration (JD Edwards) and resolving day-to-day IT issues.

You'll work with Microsoft 365, Active Directory, and virtual environments while contributing to infrastructure projects. The role requires strong communication and a customer-focused approach in a busy environment.

Qualifications

• Previous experience in IT Support, Service Desk, or Helpdesk roles.
• Experience supporting an ERP system, preferably JDE/JD Edwards.
• Strong knowledge of Windows and Microsoft 365; Active Directory literacy.

Responsibilities

• Provide day-to-day IT support across hardware, software, networks and peripherals.
• Support and administer the ERP system (JDE) and assist with system upgrades.

Skills

IT support

Customer service

Problem solving

Tools

JDE/JD Edwards

Active Directory

Microsoft Intune

Endpoint Manager

Hyper-V

ServiceNow

ITIL

Job description

About the Role

Ranson Barnes Recruitment Ltd is partnering with a well-established organisation to recruit an IT Support Technician for its Leicester site. This is a varied, hands‑on role providing technical support across several areas of the business, covering hardware, software, networks, Microsoft 365 and core business systems. A key element of the position will be supporting and administering the company's ERP system, ideally JDE / JD Edwards, alongside resolving day‑to‑day IT issues and contributing to wider infrastructure and IT projects.

Key Responsibilities

• Provide day-to-day IT support across hardware, software, networks and peripheral equipment
• Support and administer the company's ERP system, including JDE
• Respond to and resolve ServiceNow helpdesk tickets
• Troubleshoot PCs, laptops, mobile devices, printers and connectivity issues
• Support Microsoft 365 including Outlook, Teams, OneDrive and SharePoint
• Install, configure and maintain IT hardware and software
• Manage user accounts, permissions and access through Active Directory and Microsoft 365
• Support server infrastructure and virtual environments including Hyper‑V
• Assist with LAN, WAN, Wi‑Fi and VPN connectivity
• Support system upgrades, migrations, backups and cybersecurity processesMaintain IT asset records and technical documentation
• Provide guidance and support to users across the business

Skills & Experience

• Previous experience within an IT Support, Service Desk or Helpdesk role
• Experience supporting an ERP system, preferably JDE / JD Edwards
• Strong knowledge of Microsoft Windows and Microsoft 365
• Understanding of Active Directory
• Knowledge of networking fundamentals including TCP/IP, DNS and DHCP
• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer service skills
• Ability to work independently and manage multiple priorities
• Full UK driving licence
• Experience with Microsoft Intune, Endpoint Manager, Entra ID, Hyper‑V, ServiceNow or ITIL would be advantageous.

The role is predominantly based in Leicester, with occasional travel to other company sites when required.

Ranson Barnes Recruitment Ltd is an equal opportunities employer.